Account Manager
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Job Summary
Job Description:
We believe in bold ideas diverse perspectives and the drive to transform knowledge into impact. Here your curiosity fuels progress your voice shapes innovation and your ambition helps redefine whats possible within science and learning. We are a culture that obsesses over impact challenges and drives whats next to power infinite possibilities for our customers colleagues and society at large.
About the Role:
610 Month Fixed Term Contract
The Account Manager is responsible for managing and retaining a portfolio of Pharma and Veterinary accounts driving revenue growth through strong relationship management strategic account planning and a consultative sales approach.
This role requires a deep understanding of customer needs the ability to use data to inform decisions and a proactive approach to identifying cross-selling opportunities across journal and non-journal products.
How Will You Make an Impact
- Manage a portfolio of 100200 accounts owning revenue targets and renewal performance
- Develop and execute strategic account plans setting clear objectives and evolving strategies throughout the year
- Analyse customer usage data and performance trends to monitor account health and address risks proactively
- Lead renewals and renegotiations ensuring compliance and managing associated documentation
- Identify and drive cross-selling opportunities aligned to institutional research needs
- Research customer organisations to understand priorities and tailor solutions accordingly
- Build and maintain strong relationships with key stakeholders across client organisations
- Deliver data-driven negotiations to achieve successful commercial outcomes
- Maintain accurate CRM records and provide regular forecasting updates
- Collaborate with cross-functional teams including Customer Success Sales Operations and Editorial
- Represent the business at relevant industry conferences and events
- Act as a key point of contact for agency partners maintaining regular communication.
What We Are Looking For
- Proven experience managing strategic accounts and consistently hitting sales targets
- Experience in complex consultative sales environments
- Strong ability to understand institutional research and teaching needs
- Demonstrated success in identifying and converting cross-selling opportunities
- Excellent written communication skills particularly via email
- Ability to manage your own book of business independently
- Track record of exceeding revenue targets using a consultative sales approach
- Growth mindset with a strong focus on revenue generation
Required Qualifications
- Bachelors degree (or equivalent experience)
- Relevant experience in account management or sales
Nice to Have
- Experience using Salesforce or similar CRM systems
- Familiarity with sales methodologies
- Strong and professional LinkedIn presence
We power infinite possibilities.
For more than 200 years weve transformed knowledge into discoveries that shape the world. Today our global team of innovators creators and experts is driving whats next in science education and publishingcreating impact that reaches everywhere.
Were not just observers of progress. Were the ones accelerating scientific breakthroughs advancing learning and sparking innovation that redefines entire fields and improves lives.
Here your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.
Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race color religion sex sexual orientation gender identity or expression national origin disability protected veteran status genetic information or based on any individuals status in any group or class protected by applicable federal state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.
We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates needle movers and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development and through a robust body of employee programing we facilitate a wide range of opportunities to foster community learn and grow.
We are committed to fair transparent pay and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wileys good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom Canada or USA. It is anticipated that most qualified candidates will fall within the range however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors including but not limited to geographic location skills and competencies.
When applying please attach your resume/CV to be considered.
Salary Range:
38500 GBP to 56567 GBP #LI-SCRequired Experience:
Manager
