Account Manager

My client a well-established and successful manufacturing business is looking to recruit an experienced Customer Services Account Manager to join their busy Customer Service/Internal Sales team.

This is an excellent opportunity for someone with a strong background in B2B customer account management ideally gained within a manufacturing engineering or technical environment.

Key responsibilities include:
- Account managing a portfolio of customer accounts and building strong client relationships.
- Processing customer enquiries quotations and purchase orders.
- Liaising with planning production engineering and sales teams to ensure on-time deliveries.
- Providing regular updates to customers regarding order progress and delivery schedules.
- Coordinating customer feedback complaints and returns.
- Working with ERP/CRM systems to ensure accurate order processing.
- Supporting the Customer Services Manager and deputising when required.

The ideal candidate will have:
- Previous experience in an Account Manager or Senior Customer Service role.
- Excellent communication and relationship-building skills.
- Experience working within a manufacturing engineering or technical environment.
- Strong organisational skills and the ability to manage multiple priorities.
- Good IT skills including Microsoft Excel and ERP/CRM systems.
- A proactive customer-focused approach and excellent attention to detail.

If youre looking for your next opportunity with a reputable company where you can make a real difference Id love to hear from you.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same addition if your CV is heavy with graphics etc please could you also submit a clean copy in Word. Thank you.

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Required Skills:

Customer services/Customer Services Account Manager