Account Manager EAM

Arcadis is the worlds leading company delivering sustainable design engineering and consultancy solutions for natural and built assets.

We are more than 34000 people in over 30 countries dedicated toimproving quality of life. Everyone has an important role to play. With the power of many curious minds together we can solve the worlds most complex challenges and deliver more impact together.

Role description:

At Arcadis we use digital intelligence and deep human knowledge to create products and solutions in a holistic way. We empower our clients with agile data-driven insights and technologies that complement our sustainable design engineering and advisory expertise. We can confidently work inpartnershipsto address global challenges from climate change and rapid urbanization to increasing digitalization socio-economic disruption and societal expectations head-on all with the common goal of improving quality of life.

AsanAccount Managerwithin the One EAM (Enterprise Asset Management)Team youwill reportdirectlyto the Account Management Director (EAM)and youwill deliver withinthe One EAMTeam in service of our client-centric growth initiatives. This is adiverse role which covers four main areas of responsibility:

Account Ownership

You willholdoverall responsibility and ownership for the strategic management ofKey and Emerging accounts within the EAM Portfolio- many of these accounts willlikelybe within the Rail will developArcadis relationship as aTrusted Advisor for your accounts and maintainmedium and long-term account plansfocused on client-centric long-term success and growth.

You will work withboth theGlobalCommercialPricing Directorand theService and Support Hub(SSH)to process Licence Hosting and Support renewals aswell asmanaging enhancement requestsassociated with your specific account(s).

You will engage with the wider One-Arcadis network to develop cross-selling opportunities and manage these through tocontract execution. You may also be required to develop third-party relationships todeliverto the clients long-term strategy.

You will work withProgramme / Project managers within the EAM Delivery Team to effect hand-over of new clients fromdelivery phase into BAUcontinuousimprovement.

PursuitSupport

In addition to your responsibilities relating to your assigned account(s) you will participate in pursuits and a contributing member of a pursuit team you will work under the direction of a pursuit lead with support from the Bid Management Office tocreateaccount-winningcontent and cost models.

Enhancement Request Manager

As Enhancement Request manager you will liaise with SSH ProductTeams and other Account Managers to triage and processawide range of enhancement requests as theyare raised via the service hub across ourportfolio of accounts.

You will assess the incoming requests efficientlyin partnership withProductTeams anddetermine whether the request can be fulfilled either by product development oras a chargeable these with client stakeholders and internalArcadisteams to ensure alignment of expectations scope schedule and costyou will develop ROM cost models and liaise with the client and accountmanagerstoproduce approved proposals to service the clientsneeds.

Digital Enhancement.

This role offers the successful candidate a unique opportunity todemonstratetheirDigital Automation and AI capabilities in development of process and tooling which supports our bid-winning activities. This may include (but is not limited to)development of tools to optimise lead qualification Go/No-Go decision making and contentdevelopment.

Mode

This is a client-facingroleand some UK and EU travel will be requiredforface-to-facemeetings andattendance at industry events etc.(Typically 40% / 2 days/week).

Role accountabilities:

• Strategic account managementto deliverlong-term growth
• Tactical account managementto achievenear-termsuccess
• Identification and development of Growth opportunitiesboth forArcadis Digital Intelligenceproductsand servicesbut alsowider Arcadisofferings
• Support tracking of client return on investment KPIs and benchmarking
• Supportgeneration of co-marketing opportunities case studiesand reference visits
• Management ofLicence Hosting and Support renewals
• Management of Enhancement Requests
• Pursuit supportfor existing and potential new clients

Qualifications & Experience:

Why Arcadis

We can only achieve our goals when everyone is empowered to be their best. We believe everyones contribution matters. Its why we are pioneering a skills-based approach where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

Youll do meaningful work and no matter what role youll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark on your career your colleagues your clients your life and the world around you.

Together we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality Diversity Inclusion & Belonging

We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We believe that by working together diverse people with different experiences develop the most innovative ideas. Equality diversity and inclusion is at the heart of how we improve quality of life and we work closely with our people across six ED&I Workstreams: Age Disability Faith Gender LGBT and Race. A diverse and skilled workforce is essential to our success.

#LI-SR3