Account Manager (Core)

Account Manager (Core)

Location: Waterloo (Hybrid after probation)

Salary: Competitive base salary plus a healthy commission structure giving you the opportunity to maximise your earnings

Are you someone who enjoys building long-term client relationships

Enjoy helping customers get the very best from technology while growing your accounts

Were looking for an Account Manager who enjoys building relationships as much as delivering results. Youll work closely with a portfolio of clients helping them succeed while growing your accounts through a consultative approach.

About InfoTrack

InfoTrack is a market-leading provider of technology solutions for the conveyancing industry helping law firms deliver a best-in-class service to people buying and selling homes.

As our customer base continues to grow were looking for an experienced Account Manager to strengthen client relationships increase product adoption and identify new commercial opportunities across our existing customer base.

What youll be doing

• Manage a portfolio of existing clients acting as their primary point of contact
• Build trusted long-term relationships that encourage customer loyalty and retention
• Identify opportunities to introduce additional InfoTrack products and services
• Deliver product demonstrations and client training both online and in person
• Monitor customer usage and proactively identify opportunities for growth
• Resolve client issues by working closely with internal teams across the business
• Support the successful onboarding and rollout of new clients
• Achieve and exceed commercial and account management targets through a consultative approach

What were looking for

Essential:

• 3 years of experience selling technical SaaS solutions
• Proven success in Account Management Customer Success or a consultative sales role
• A track record of consistently meeting or exceeding sales and account management KPIs
• Experience delivering client training and product demonstrations
• Excellent communication and relationship-building skills
• Comfortable analysing customer data to identify commercial opportunities
• A proactive accountable and customer-focused approach

Desirable (but not essential):

• Experience working within the legal or conveyancing sector

Working Hours

• Your working week will be 37.5 hours per week typically 9am 5:30pm initially with opportunities for hybrid working between home and our Waterloo office once you have passed probation

Salary and Progression

• Competitive base salary plus a healthy commission structure giving you the opportunity to maximise your earnings
• Youll also benefit from annual performance reviews providing a clear pathway for career development and salary progression

Benefits and Rewards

At InfoTrack we believe in rewarding our people and creating a positive workplace culture.

Youll benefit from:

• 25 days annual leave plus bank holidays
• Hybrid working after probation
• Private health insurance including dental optical and hearing cashback
• Income protection (worth x4 your base salary for up to 5 years)
• Life assurance (worth x4 your base salary)
• 24/7 health advice line and access to virtual GP appointments
• In-house barista: enjoy freshly brewed drinks throughout the day
• Office snacks including fruit and refreshments
• Regular team breakfasts and lunches
• Recognition awards: 100 spot prizes for going above and beyond
• Work From Anywhere weeks: work remotely from a location of your choice
• Referral bonus: earn up to 2000 for successful referrals
• Birthday and work anniversary gifts
• Regular social events including summer and Christmas parties hikes pub quizzes and more

If youre passionate about building lasting client relationships enjoy consultative selling and want to be part of a growing technology business thats transforming the legal sector wed love to hear from you.

If you have any questions about the role or require any reasonable adjustments as part of the recruitment process please let us know at.

Required Experience:

IC