Account Management CoE Manager

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

What does a successful Account Management CoE Manager do
A successful Account Management CoE Manager at Fiserv strengthens client outcomes and commercial performance by creating consistent scalable ways of working across EMEA. This role helps teams deliver high-quality governance operational excellence and measurable efficiency through process improvement AI and automation. As a partner in possibility this leader works across account management technology operations risk compliance and audit to improve how we serve clients and support growth. They bring structure accountability and innovation to drive better experiences for clients and stronger business results.

What you will do:

• Lead a Centre of Excellence for Account Management teams across EMEA driving consistency governance and operational excellence
• Establish standard playbooks templates and processes for client governance reporting action tracking and account management support
• Create and manage the operating cadence for governance meetings including agendas packs follow-ups and stakeholder coordination
• Partner with cross-functional teams to re-engineer workflows and deliver efficiency gains through AI automation and scalable process improvements
• Facilitate audit assurance and remediation activities by coordinating evidence maintaining documentation and supporting control readiness
• Coach and develop team members while setting priorities managing capacity and fostering a culture of accountability and continuous improvement
• Track and report performance metrics tied to quality efficiency client outcomes and standard adoption
• Drive adoption of new standards through training communications and ongoing stakeholder engagement

What you will need to have:

• Experience leading people coaching performance and managing work across direct or matrixed teams
• Experience supporting senior-level client governance preparing executive-ready materials and managing recurring meeting cadences
• Experience improving business processes through standardization workflow design and operational controls
• Experience using AI automation or reporting tools to improve efficiency quality and decision-making
• Experience with Salesforce ServiceNow Power BI or similar governance and reporting tools

What would be great to have:

• Experience in financial services payments fintech or another regulated industry
• Knowledge of audit assurance risk management or compliance support practices
• Familiarity with Lean Six Sigma or other continuous improvement methodologies
• Strong commercial mindset with experience supporting portfolio performance renewals or value realization

Perks at work:

• Were #FiservProud of our commitment to your overall well-being with a growing offering of physical mental emotional and financial benefits from day one. Maintain a healthy work-life balance with paid holidays including Unlimited Recharge & Refuel for qualifying associates and free counseling through our EAP.
• Plan for your future with competitive salaries and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical dental life and insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training development certification and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives exchange ideas and elevate careers.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.