Account Director Education (South)

At CDW we make it happen together. Trust connection and commitment are at the heart of how we work together to deliver for our customers. Its why were coworkers not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where were headed. Were proud to share our story and Make Amazing Happen at CDW.

Job Summary

CDW is looking for a new Account Director specialising in the Education space to join our team in the South.

The purpose of the Account Director role is to establish and maintain strong relationships with key clients understanding their business needs and objectives to provide tailored IT solutions. Developing and implementing comprehensive account strategies that maximise client satisfaction and retention whilst achieving the company goals of driving revenue and profitability. Fostering long-term partnerships with both clients and partners is of the utmost importance and overall commercial accountability viability and profitability of a deal is held by the role of Account Director at CDW.

The Account Director supports business objectives through:

• Revenue growth

• Customer retention

• Strategic alignment

• Market insights

What you will do

• Developing and implementing sales strategies conducting sales campaigns and leading negotiations for long-term contractswithin the Education space.

• Strategic account management develop and implement account plans and objectives to achieve sales targets and client objectives

• Ownership of gross profit target and forecast numbers maintaining accurate sales forecasts and reporting on account performance as well as tracking and reporting on individual account and team performance against KPIs

• Regular engagement and meetings with the customersto build relationship and understand needs

• Leading virtual teams comprising sales and sales support solution and technical specialists and pre-sales co-workers

• Act as the key interface between the customer and all relevant divisions

• Lead strategic customer engagements (services transformation multi capability complex deals)

• Accountable for overall customer experience

• Lead whitespace to scale revenue

• Holding overall accountability for Bid/No Bid decisions

• Building new business relationships using existing industry contacts

• Playing an integral role in new business pitches

• Leading strategic vendor relationships for allocated customer accounts

• Work in alignment with relevant vendors and partners

• Stay up-to-date with industry trends and the competitive landscape

What we expect of you

Success Measures:

• Achievement of revenue and profit targets

• Growth and retention of designated accounts

• New business development

• Blend of sales across technology and services

Preferred skills experience and qualities needed

Essential experience

• Experience working in or selling to high growth tech companies or digital native enterprises.

• Proven track record of exceeding sales targets in complex consultative sales environments

• Experience of leading virtual teams across an organisation

• Experience influencing and supporting customer decision making up to and including C-Level

• Experience of executing against defined strategy for account territories in line with organisational goals

• Experience of developing and executing against strategic account plans

• Strong understanding of enterprise level technology trends

• Comfortable with digital tools CRM systems (e.g. Salesforce) and virtual collaboration platforms.

• Experience in the Public Sector including tender processes (delete as appropriate)

Desirable experience

• Understanding of current and emerging technology trends and the ability to articulate the impact this is having on organisations.

• Ability to articulate and discuss ESG principles and how technology can drive sustainable outcomes.

Skills

• Strong opportunity qualification and forecasting skills

• Strong business and financial acumen. An ability to connect technology to business technical operational and financial goals

• Strong executive presence and ability to influence senior stakeholders

• Resiliency flexibility and agility. An ability to execute while managing ambiguity

• Strong relationship management skills e.g. stakeholder management building strong customer partnerships and conflict resolution

Competencies

• Communication skills - Demonstrates the ability to combine communication negotiation and storytelling skills with experience in technology consulting to effectively convey complex solutions to clients ensuring clarity engagement and successful outcomes

• Customer-centric mindset - Applies deep customer empathy industry knowledge and leadership experience to drive customer-centric initiatives ensuring consistent delivery of value and alignment with client needs and desired outcomes

• Relationship management - Leverages strong relationship management capabilities including stakeholder engagement customer partnership building and conflict resolution skills to foster trust and drive collaborative long-term success across complex environments

• Strategic and critical thinking Using insight and analytical skills to align customer objectives with broader business goals. Able to anticipate opportunities and challenges ensuring solutions benefit both the client and the organisation

Preferred Qualifications

• Bachelors or Masters degree in business Technology or a related field

• Certifications in sales methodologies (e.g. MEDDPICC Challenger)

CDW is committed to being an AI-fluent organization

Were looking for people who bring curiosity a learners mindset and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner openness to experimentation and a shared interest in learning together on AI. Our goal is to create a culture where AI enhancesnot replaceshuman creativity and decision-making. You dont need to be an expert today; what matters is your readiness to explore adapt and grow with us as we integrate AI responsibly and effectively into our work.

Additionally CDW is committed to fostering an equitable transparent and respectful hiring process for all applicants. During our application process our goal is to understand your experience strengths skills and qualifications. As an AI forward company we see AI not just as a tool but as a catalyst for new ways of thinking creating and communicating. We encourage candidates to embrace an AI mindset one thats curious adaptive and ready to explore whats possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story while ensuring your application remains rooted in your own background judgment and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses government education and healthcare organizations achieve whats possible through technology. What makes CDW different isnt just what we doits how we do it. At CDW we act as onebuilding trust speaking candidly and working together to achieve more. We play to winfocusing on what matters most and delivering for our customers. And we think forwardstaying curious moving fast and continuously learning. We believe meaningful work happens when people feel supported heard and empowered to contribute. Thats why we think of ourselves as coworkers not just employeesworking together to solve complex challenges and deliver real impact for our customers and communities.

As a fullstack fulllifecycle technology partner CDW brings deep expertise strong relationships and broad industry knowledge to help turn ideas into outcomes. When you join CDW you become part of a collaborative environment where your work matters your growth is supported and your contributions help shape whats next.

Together we deliver the full promise of what technology can do. Together we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other basis prohibited by state and local law.