Account Co-Ordinator
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Job Summary
Location: Binley
Salary: 29500
Hours: 40 hours per week
Contract: Permanent
Were looking for an organised and proactive Account Co-Ordinator to join our team in Binley. Working within the Client Services department youll play a key role in supporting the FM operation by coordinating activities managing requests and acting as a central link between the client and Atlas teams.
This is a fast-paced and varied role that requires strong organisational and administrative skills the ability to manage multiple priorities and confidence communicating with both clients and internal teams. Youll need to be comfortable working with CAFM systems and Microsoft Office taking a proactive approach and working with minimal supervision.
What youll be doing
Youll manage the flow of client and internal requests ensuring all work is completed in line with SLAs. A big part of the role involves arranging reactive and planned maintenance visits keeping everything on track from booking through to completion.
Youll maintain CAFM systems ensuring all updates service records and compliance documents are accurate and up to date while creating a clear audit trail for the client. Youll also work closely with operational teams scheduling teams and subcontractors to ensure services are delivered efficiently and to a high standard.
Key responsibilities include:
- Coordinating reactive and planned maintenance visits and managing them through to completion
- Maintaining CAFM logs uploading service records and raising follow-on works where needed
- Raising purchase orders managing minor works requests and tracking associated costs
- Supporting subcontractor performance and escalating issues where required
- Assisting with quotations using CAFM systems and managing approvals
- Supporting soft services teams with cover planning stock control and ordering consumables
- Producing weekly and monthly SLA and PPM reports
- Providing general admin support and occasional reception cover
Why join Atlas Workplace Services
Youll be joining a supportive and collaborative team where you can make a real impact. This is a great opportunity to step into a busy hands-on role with plenty of exposure across operations and client engagement.
About You
Minimum Qualifications Certifications and Training required
GCSE English and Maths or equivalent
Essential Knowledge Skills and Experience for this role
- Good written and spoken English with a strong level of numeracy
- Knowledge of Maximo or other CAFM systems would be an advantage although full training will be provided
- Good IT skills including Microsoft Office particularly Excel and Word
- Excellent telephone manner and communication skills
- Previous experience in an administrative role within an operational environment
- Strong customer service skills
- Willingness to undertake further technical and business training such as IOSH Managing Safely
- Knowledge of GDPR regulations and when to apply these to work being undertaken
About The Company
At Atlas Workplace Services we believe great buildings start with great people. Thats why weve reimagined facilities management to put people firstthose who work in the spaces we care for and those who deliver our services every day.
Were not just another FM provider were a top-10 industry leader committed to doing things differently with a personal touch smart technology and a passion for going the extra mile.
As part of an Employee Ownership Trust (EOT) Atlas Workplace Services is proud to be a company where our people have a meaningful stake in our success. Being part of an EOT isnt just about sharing in the companys performance; its about creating a culture of shared responsibility collaboration and pride in what we achieve together.
About Company
Atlas is an invite-only charge card that unlocks access to exclusive dining and travel experiences.
