Account Administrator

Join a growing UK leader in refrigeration and air conditioning wholesale where youll become the vital link between engineers and suppliers solving urgent parts challenges for major national accounts.

FSW Ltd is one of the UKs leading refrigeration and air conditioning wholesalers. We have 27 sites throughout the UK and Ireland and are continuing to grow.

• Attractive competitive salary
• Up to 33 days holiday including Bank Holidays (with service)
• Employee Rewards with the ability to gain quirky perks e.g. late starts early finish long lunch coffee and /or lunch on us
• Employee Assistance Programme includes fitness classes podcasts advice toolkits and confidential counselling service
• Retail Discount Scheme across many major high street stores hospitality venues holidays and days out etc.
• Cycle to Work Scheme
• Career opportunities are available throughout the business across our 27 branches within the UK and Ireland
• Training and Development investment for employees to enjoy including on the job training apprenticeships and self-development courses
• Auto Enrolment Pension Scheme
• Life Assurance

• Handle telephone and email orders from engineers needing urgent parts
• Source components from competitive suppliers based on engineer specifications
• Process orders accurately and update databases with detailed call notes
• Create quotations from preferred suppliers at competitive prices
• Troubleshoot supply issues to meet customer expectations
• Build relationships across the FSW network suppliers and national account customers
• Monitor purchase orders and credit card invoice allocation
• Produce monthly customer reports on specific dates
• Manage cylinder collection monitoring and gas bank updates

Youll have a good standard of education including maths and English. An excellent telephone manner is essential along with the ability to quickly build rapport with customers.

Youll need strong organisational skills to prioritise work and meet tight deadlines. Proven experience managing varied workloads whilst maintaining attention to detail is essential.

The successful candidates will be required to participate in the Company Out of Hours Standby Service on a rostered basis which includes cover over Bank and Statutory Days Holiday.

We are an equal opportunities employer.

Ready to become the problem-solver that keeps critical refrigeration systems running Apply now to join our dedicated team in Burscough.

Required Experience:

Unclear Seniority