Working Pattern: Hybrid Working Approx. 2 Days Remote 2 Days Office-Based and 1 Day in the Community (subject to business needs)
Pay: Bi-weekly
Summary
We are seeking a dedicated Temporary Accommodation Officer to join our team for a 3-month contract. This role is crucial in supporting homeless households by managing temporary accommodation services. You will engage in various tasks including housing administration customer service and income monitoring ensuring that residents receive exceptional service. The position involves collaboration with landlords accommodation providers and internal teams to effectively manage temporary housing solutions. There are two positions available: one to cover sickness absence and another to assist with a housing benefit administration project.
Key Responsibilities
Manage the day-to-day operations of temporary accommodation for homeless households.
Coordinate and oversee emergency and temporary accommodation placements.
Serve as the primary contact for residents in temporary accommodation.
Address customer inquiries via phone email face-to-face and community settings.
Support housing benefit processes including rent payments and income monitoring.
Maintain accurate records and update housing management systems.
Assist with financial administration including rent charges and reconciliation.
Collaborate with landlords accommodation providers housing teams and external agencies.
Generate reports statistics and management data.
Handle orders invoices payment requests credits and debits.
Attend meetings and take minutes as needed.
Deliver a professional customer-focused service to residents and stakeholders.
Essential
Requirements
Requirements:
Experience in Housing Homelessness Temporary Accommodation Housing Administration or a similar customer-focused environment.
Proven ability to interact directly with the public.
Strong administrative and organizational skills.
Proficiency in using databases and Microsoft Office applications.
Good numeracy skills.
Ability to manage competing priorities and meet deadlines.
Excellent communication and customer service skills.
Understanding of confidentiality and data protection requirements.
Ability to work independently and collaboratively within a team.
Desirable
Experience within a Local Authority Housing Service.
Knowledge of temporary accommodation or homelessness services.
Understanding of social housing management.
Experience with Housing Benefit administration.
Housing-related qualification.
Whats on Offer
17.10 per hour (Umbrella)
3 Month Contract
37 Hours Per Week
Hybrid Working
Location: Newport
Opportunity to support homeless households and contribute to an essential housing service.
A diverse role encompassing housing administration temporary accommodation management housing benefit processes and customer support.
Applications are particularly welcomed from candidates with experience as a Temporary Accommodation Officer Housing Assistant Housing Support Officer Homelessness Administrator Housing Administrator Tenancy Support Officer Accommodation Officer or Housing Services Officer.
Required Skills:
Essential Requirements Experience working in Housing Homelessness Temporary Accommodation Housing Administration or a similar customer-focused environment. Experience dealing directly with members of the public. Strong administrative and organisational skills. Experience using databases and Microsoft Office applications. Good numeracy skills. Ability to manage competing priorities and meet deadlines. Strong communication and customer service skills. Understanding of confidentiality and data protection requirements. Ability to work independently and as part of a team. Desirable Requirements Experience within a Local Authority Housing Service. Knowledge of temporary accommodation or homelessness services. Understanding of social housing management. Experience working with Housing Benefit administration. Housing-related qualification. Whats on Offer 17.10 per hour (Umbrella) 3 Month Contract 37 Hours Per Week Hybrid Working Location: Newport Opportunity to support homeless households and help deliver an essential housing service. Varied role across housing administration temporary accommodation management housing benefit processes and customer support. Applications are particularly welcomed from candidates with experience as a Temporary Accommodation Officer Housing Assistant Housing Support Officer Homelessness Administrator Housing Administrator Tenancy Support Officer Accommodation Officer or Housing Services Officer. Provide your feedback on BizChat What are the working hours
Temporary Accommodation Officer 3 Month ContractLocation: John Frost Square Newport NP20 1PARate: 17.10 per hour (Umbrella)Contract: 3 Month ContractHours: 37 Hours Per WeekWorking Pattern: Hybrid Working Approx. 2 Days Remote 2 Days Office-Based and 1 Day in the Community (subject to business nee...
Temporary Accommodation Officer 3 Month Contract
Location: John Frost Square Newport NP20 1PA
Rate: 17.10 per hour (Umbrella)
Contract: 3 Month Contract
Hours: 37 Hours Per Week
Working Pattern: Hybrid Working Approx. 2 Days Remote 2 Days Office-Based and 1 Day in the Community (subject to business needs)
Pay: Bi-weekly
Summary
We are seeking a dedicated Temporary Accommodation Officer to join our team for a 3-month contract. This role is crucial in supporting homeless households by managing temporary accommodation services. You will engage in various tasks including housing administration customer service and income monitoring ensuring that residents receive exceptional service. The position involves collaboration with landlords accommodation providers and internal teams to effectively manage temporary housing solutions. There are two positions available: one to cover sickness absence and another to assist with a housing benefit administration project.
Key Responsibilities
Manage the day-to-day operations of temporary accommodation for homeless households.
Coordinate and oversee emergency and temporary accommodation placements.
Serve as the primary contact for residents in temporary accommodation.
Address customer inquiries via phone email face-to-face and community settings.
Support housing benefit processes including rent payments and income monitoring.
Maintain accurate records and update housing management systems.
Assist with financial administration including rent charges and reconciliation.
Collaborate with landlords accommodation providers housing teams and external agencies.
Generate reports statistics and management data.
Handle orders invoices payment requests credits and debits.
Attend meetings and take minutes as needed.
Deliver a professional customer-focused service to residents and stakeholders.
Essential
Requirements
Requirements:
Experience in Housing Homelessness Temporary Accommodation Housing Administration or a similar customer-focused environment.
Proven ability to interact directly with the public.
Strong administrative and organizational skills.
Proficiency in using databases and Microsoft Office applications.
Good numeracy skills.
Ability to manage competing priorities and meet deadlines.
Excellent communication and customer service skills.
Understanding of confidentiality and data protection requirements.
Ability to work independently and collaboratively within a team.
Desirable
Experience within a Local Authority Housing Service.
Knowledge of temporary accommodation or homelessness services.
Understanding of social housing management.
Experience with Housing Benefit administration.
Housing-related qualification.
Whats on Offer
17.10 per hour (Umbrella)
3 Month Contract
37 Hours Per Week
Hybrid Working
Location: Newport
Opportunity to support homeless households and contribute to an essential housing service.
A diverse role encompassing housing administration temporary accommodation management housing benefit processes and customer support.
Applications are particularly welcomed from candidates with experience as a Temporary Accommodation Officer Housing Assistant Housing Support Officer Homelessness Administrator Housing Administrator Tenancy Support Officer Accommodation Officer or Housing Services Officer.
Required Skills:
Essential Requirements Experience working in Housing Homelessness Temporary Accommodation Housing Administration or a similar customer-focused environment. Experience dealing directly with members of the public. Strong administrative and organisational skills. Experience using databases and Microsoft Office applications. Good numeracy skills. Ability to manage competing priorities and meet deadlines. Strong communication and customer service skills. Understanding of confidentiality and data protection requirements. Ability to work independently and as part of a team. Desirable Requirements Experience within a Local Authority Housing Service. Knowledge of temporary accommodation or homelessness services. Understanding of social housing management. Experience working with Housing Benefit administration. Housing-related qualification. Whats on Offer 17.10 per hour (Umbrella) 3 Month Contract 37 Hours Per Week Hybrid Working Location: Newport Opportunity to support homeless households and help deliver an essential housing service. Varied role across housing administration temporary accommodation management housing benefit processes and customer support. Applications are particularly welcomed from candidates with experience as a Temporary Accommodation Officer Housing Assistant Housing Support Officer Homelessness Administrator Housing Administrator Tenancy Support Officer Accommodation Officer or Housing Services Officer. Provide your feedback on BizChat What are the working hours
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