A4 Workplace Officer Social Security Scotland

Are you someone who thrives in a fast-paced dynamic environment Do you enjoy building strong relationships and being the go-to person for a wide range of internal and external stakeholders

Were offering a key role that supports the day-to-day operations of our workplace helping to create a positive and productive environment for colleagues and clients across the organisation. If youre a confident communicator a team player and someone who is highly organised and proactive wed love to hear from you.

An exciting opportunity has arisen to join Social Security Scotlands Place Services branch as a Workplace Officer. Place Services is responsible for managing the central estate of Social Security Scotland overseeing travel management arrangements and coordinating the management of our national spaces. The branch is structured into four main reporting lines: Operations Strategy Property and Protective Security.

This is a hands-on varied role that plays a vital part in ensuring our workplace runs smoothly safely and efficiently. As a Workplace Officer youll be part of a supportive and proactive team delivering day-to-day workplace services across our central estate. This includes responsibilities such as Front of House distribution travel and accommodation support.

Youll be expected to use your initiative and sound judgement to provide high-quality practical support both independently and as part of a team. The role involves regular interaction with a wide range of stakeholders including staff visitors suppliers and service providers. Youll also contribute to maintaining a safe and secure working environment including supporting emergency protocols and fire safety procedures. There is a degree of manual handling in the role. for which training will be provided.

Opportunities for professional development including Institute of Workplace and Facilities Management (IWFM) learning may be offered to support your career growth.

This is an on-site role based in the office four days per week with the expectation to participate in an on-call rota to provide workplace support outside of core hours when required. Operating on a rota structure the expectation is that there would be at least one 7am start in the week and at least one 4:30pm finish.

Responsibilities

• Research and develop operational processes to enhance service performance and remain compliant with changes in legislation and other statutory requirements.

• Ensure the operation of the central estate and travel arrangements remain compliant with established operational policy legislation and other statutory requirements.

• Undertake workplace tasks to ensure that the central estate remains set up to support organisational activity; including making adjustments to office / desk set up meeting / training room set up and replenishing stationery supplies.

• Reception duties including dealing with colleagues members of the public building visitors and other parties visiting our central estate ensuring that physical security policy is adhered to at all times.

• Distribution duties to ensure that colleagues and business areas have required equipment at home and in our national spaces.

• Operational travel management duties in line with travel management policy; including pool car bookings and maintenance.

• Manage external service providers to ensure that planned and unplanned facility management activity is undertaken effectively to optimise the operating environment for colleagues business areas and stakeholders.

Success Profiles
We use an assessment framework called Success Profiles which lists the elements we test and provides detailed descriptions of each. Find out more about the frameworkhere.

For this post the following Success Profile elements will be assessed:

Behaviours

• Working Together - (Level 1)
• Managing a Quality Service (Level 1)
• Communicating and Influencing - (Level 1)

You can find out more about Success Profiles Behaviourshere.

Experience

• Good knowledge of Outlook Microsoft Word and Excel.
  

How toApply
Apply onlineproviding a CV andaSupporting Statement(of no more than500 words) which provides evidence of how you meet the Success Profilesabove.

Artificial Intelligence (AI) tools can be used to support your application but all statements and examples provided must be truthful factuallyaccurateand taken directly from your own experience. Where plagiarism has beenidentified(presenting the ideas and experiences of others or generated by artificial intelligence and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

Please seeourcandidate guidancefor more information on acceptable and unacceptable uses of AI in recruitment.

If invited for further assessment this will consist of a face-to-face interview and an assessment in the form of a presentation. These will be assessed on the Success Profiles detailed above. Assessments are scheduled from Tuesday 4th August; however this may be subject to change.

We aim to provide feedback on request. However if we receive a large number of applications it may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment.

Information Session
We are holdingacandidate information sessionto provide you with information about the application and interview processas well as further information on the role and team.

The session will be held onMonday 13th July 12:00 13:00.

Please join us using the link below:

Click here to join the meeting

Expected Timeline (subject to change)
Sift from Tuesday 21st July.
Interview from Tuesday 4thAugust.
Location 220 High Street Glasgow.

Reserve List
In the event that there are more successful candidates than posts available a reserve list will be kept for up to12months.

AboutUs
Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve.Find more about us here.

We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more aboutwhat we offer.

As part of theUK Civil Servicewe uphold theCivil Service Nationality Rules.

Working Pattern
Our standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. As a workplace officer there is an expectation of a minimum 4days per weekin your assigned location however role specific attendance will be discussed and agreed with successful candidates. This role will be based at 220 High Street Glasgow.

If you have specific questions about the role you are applying for please contact us.

Equality Statement
Social Security Scotland are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.

Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process please contact us at

Find out more about our commitment todiversityand how we offer and supportrecruitment adjustmentsfor anyone who needs them.

Further Information
This post requires the successful candidate to clear additional National Security Vetting clearance (Security Check Level Clearance) before a start date can be offered. Further information regarding National Security Vetting clearance can be found here -United Kingdom Security Vetting: Applicant - ()

This role is only available to existing permanent civil servants who have successfully completed their probation period within Social Security Scotland or the broader Scottish Government.

Find out more about our organisation what we offer staff members and how to apply on ourCareers Website.

Read ourCandidate Guidefor further information on our recruitment and application processes.

The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade.

If you experience any difficulties accessing our website or completing the online application form please contact the Resourcing Team via

Apply before23:55 Monday 20th July 2026

Contact Name-Briege Colquhoun
Contact e-Mail-