[6990] Control Room Operator

About the job.

As a Control Room Operator youll be the first line of support when someone makes that crucial roadside call. Whether its a breakdown an accident or an urgent road issue youll be the voice of reassurance the problem-solver and the one who mobilises the right teams to take action. From setting road signs and signals to coordinating with emergency services and ensuring our road workers can safely carry out maintenance and upgrades - youll be at the heart of it all.

Every day in our Regional Operations Centre is different. Its fast-paced dynamic and incredibly rewarding. We take immense pride in our work knowing that were connecting businesses families and communities across the country with passion and dedication.

Were looking for people to join our diverse and energetic team to manage our road networks in the West Midlands region where youll be based at our Regional Operations Centre in Birmingham.

Our Control Room Operators operate 24/7 365 days of the year so our operators work 6 days on 3 days off. Consisting of: 3 earlies (6am 2.26pm) 3 lates (2pm 10.26pm) 3 rest 3 covers (can be any of these shifts) 3 nights (10pm 6.26am) 3 rest.

The salary for the position is 29010 plus 25% shift allowance (combined salary of up to 36262.50) increasing to 30210 plus shift allowance after 9 months successful probation (combined salary of up to 37762.50).

Want to find out more about our Control Rooms take a look here!

• Monitoring live traffic conditions using a range of tools and technologies such as CCTV cameras traffic sensors and real-time data feeds to keep an eye on traffic flow congestion and incidents.
• Incident management when an incident occurs such as an accident breakdown or severe weather event ROC operators are among the first to respond. Youll coordinate the immediate response which might involve dispatching traffic officers alerting emergency services or setting up road closures and diversions.
• Providing accurate and timely information to road users. This can include updating digital road signs (Variable Message Signs) coordinating with local media and providing updates to traffic information services.
• Working closely with various stakeholders including the police fire services and local authorities to manage incidents and ensure the safety of road users.
• Playing a role in coordinating road maintenance activities and construction work ensuring that such operations are carried out safely and with minimal disruption to traffic.

About you.

We are looking for people who are great communicators and proficient problem-solvers. If you put safety first take ownership of your work show passion for what you do work effectively in a team and demonstrate integrity in how you do it then youll be a great fit for our organisation.

Some skills and requirements we are looking for include;

• Decision-making and problem-solving skills
• Excellent communication skills and telephone manner
• Ability to work calmly under pressure
• Comfortable with technology and able to quickly learn new systems
• A high level of typing proficiency

Other Requirements

• GCSE Maths and English (Grade C/4 or above) or equivalent. However if you do not have these qualifications please do still apply as were likely to accept applicants who have relevant work experience or similar level qualifications.
• Prepared to work shifts as part of a 24/7 cover.

About us.

Here at National Highways we manage and improve Englands motorways and major A roads helping our customers have safer smoother and more reliable journeys. Our priorities are safety customers and delivery and at the core of this are our values of passion integrity safety teamwork and ownership.

Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.

We address over 39000 customer enquiries every month plan and deliver all maintenance activities on the network drive efficiencies and improvements across our systems and roads and respond to incidents across 4500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer smoother and more reliable journeys.

We are committed to creating a diverse environment and welcome applicants from all backgrounds.

*Please note the advert may close ahead of the deadline if we receive a large number of applications.