2nd Line Desktop Support Engineer

Job Title: 2nd Line Desktop Support Engineer

Location: Chatham Kent

Compensation: Competitive Salary Benefits

Role Type: Full time / Permanent

Role ID: SF76982

Keep critical systems running and help colleagues perform at their best

At Babcock were working to create a safe and secure world together. If you join us you can play your part as a Desktop Support Engineer at Chatham near Maidstone Kent.

Were looking for a customer-focused IT professional who thrives on solving problems supporting users and delivering

an excellent technology experience. This is an exciting opportunity to join our Corporate Services IT team where youll provide vital technical support across a diverse technology estate. Your expertise will help keep our people connected productive and secure supporting a business that delivers critical services across defence aerospace and engineering.

The role

As a Desktop Support Engineer youll play a key role in delivering responsive and reliable IT support to colleagues across the business. Working within a collaborative and supportive team youll tackle a wide range of technical challenges while developing your skills across modern workplace technologies Microsoft services and end-user computing. Every day will bring new opportunities to make a meaningful impact while building your career in a purpose-driven organisation.

Day-to-day youll be required to:

• Provide 2nd line technical support across desktops laptops and end-user technologies.
• Investigate and resolving hardware software networking and user access issues.
• Support Microsoft 365 applications and services including Outlook Teams OneDrive and SharePoint.
• Install configuring and maintaining devices including laptops desktops printers and mobile devices.
• Maintain accurate documentation asset records and technical knowledge articles.

This role is full time 37.5 hours per week and is based at Chatham Kent.

Essential experience of the 2nd Line Desktop Support Engineer

• Proven experience in a Technical Support Service Desk or 2nd Line Support role.
• Strong troubleshooting and diagnostic skills across Microsoft technologies.
• Experience supporting Windows 10 and Windows 11 desktop and laptop environments.
• Experience supporting Microsoft 365 applications and services alongside knowledge of Active Directory Entra ID and endpoint management solutions.
• Experience with hardware deployment device builds and user migrations.

Qualifications for the 2nd Line Desktop Support Engineer

• Microsoft Qualifications
• CompTIA
• Full UK driving licence and willingness to travel between sites.

Security Clearance

The successful candidate must be able to achieve and maintain Standard (BPSS) and Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth nationality current or former citizenship and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - ().

What we offer

• Generous holiday allowance
• Matched contribution pension scheme with life assurance
• Access to a Digital GP annual health check and nutritional consultations through Aviva DigiCare
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
• Be Kind Day enables employees to take one working days paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
• Flexible working we give people more options to better integrate their work and personal life whilst ensuring that business needs are met
• A dynamic working environment

Babcock

Were Babcock a global FTSE 100 organisation with over 29000 people working together to make a difference.

Here youll be part of something bigger. From initial design to final decommissioning your work will contribute to products and services that are essential to national security and public infrastructure. Together were building a future that lasts not just through the impact we make but through meaningful careers that respect your work-life balance.

We call that lifetime engineering.

Join us and see how far we can go together.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages please email with the subject header Reasonable adjustments requirement. Were committed to building an inclusive culture where everyones free to thrive. We are happy to talk about flexible working please ask about alternative patterns of work at interview.

Closing date: 03/11/2026