22136 Operational Support Officer
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Job Summary
Proud to serve. Proud to keep justice going.
Our Admin Officers play a critical role providing excellent administrative support and customer service to court users judiciary and management.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS where people and businesses access potentially life-changing justice. Were looking for individuals who are committed to public service and making a difference in peoples lives to deliver you are interested in developing a career with a real purpose please apply.
Your role
Working as part of a team you will contribute to the overall operational performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court / tribunal users which could include members of the Judiciary and the legal profession.
You will be adaptable able to multi-task and effectively carry out a variety of duties which will include:
- Primary function - Resulting courts accurately interpreting accurately the information required on a court file.
- Checking and verifying documents records accounts claims and returns for approval results statistics plans etc. against criteria regulations or procedures.
- Collecting and assembling information for returns results accounts statements warrants statistical analysis reports etc
- Communicating with the Public the Judiciary other Court and Tribunal Users and Representatives of other Agencies and Organisations
- Preparing papers and files for court tribunals hearings and meetings
- Creating and updating records on our in-house computer system and data input
Your skills and experience
- Friendly and approachable manner with excellent customer service skills.
- Ability to multitask whilst working in a fast-paced environment.
- Good written and verbal communication skills.
- IT proficient with the ability to learn and adapt to different technologies and software
- Excellent organisational skills.
Further details:
These operational roles are customer facing requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time flexible and job-sharing working patterns where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time flexible and job-sharing working patterns will be considered in accordance with the MoJs Flexible Working policy.
Skilled Worker Visa - This role is noteligible for new Skilled Worker visas in accordance with the current immigration rules.
From 22 July 2025 the Government increased the salary threshold and skills level for Skilled Worker role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.
The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.
If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions) you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service.You can read more about Skilled Worker visas and the eligibility criteria here.
Additional Information
Lead Criterion: Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.
Fire Warden duties and Emergency Evacuation Chair - EVAC training will be given and you will be expected to help and assist with these duties
Base Location Cardiff Crown Court The Law Courts Cathays Park Cardiff CF10 3PG
This is a business-critical role requiring full-time hours only
For this post occasional travel to Newport Crown Court and Merthyr Tydfil Combined Court Centre will be required for cover when needed.
For a full job description please see the supporting document in the advert below before applying.
Welsh Version
Yn falch o wasanaethu. Yn falch o gynnal cyfiawnder.
Mae ein Swyddogion Gweinyddol yn chwarae rôl hollbwysig gan ddarparu cymorth gweinyddol a gwasanaeth cwsmeriaid ardderchog i ddefnyddwyr llys y farnwriaeth a rheolwyr.
Amdanom ni
Mae Gwasanaeth Llysoedd a Thribiwnlysoedd Ei Fawrhydi (GLlTEF) yn gyfrifol am weinyddur llysoedd a thribiwnlysoedd troseddol sifil a theulu yng Nghymru a Lloegr. Mae ein rolaun cefnogi defnyddwyr ein llysoedd an cydweithwyr o fewn GLlTEF lle mae pobl a busnesaun cyrchu cyfiawnder a allai newid bywydau. Rydym yn chwilio am unigolion syn ymrwymedig i ddarparu gwasanaeth cyhoeddus ac sydd am wneud gwahaniaeth ym mywydau pobl i sicrhau oes gennych chi ddiddordeb mewn datblygu gyrfa gyda phwrpas go iawn ymgeisiwch.
Eich rôl
Gan weithio fel rhan o dîm byddwch yn cyfrannu at dargedau cyffredinol o ran gweithredu perfformiad a safonau gwasanaeth ar draws eich maes gwaith. Byddwch yn symud achosion yn eu blaenau drwyr system llys/tribiwnlys a darparu cymorth gweinyddol i swyddogaethau o fewn GLlTEF. Byddwch yn cael cyswllt rheolaidd â defnyddwyr y llys / tribiwnlys gan gynnwys aelodau or Farnwriaeth ar proffesiwn cyfreithiol.
Byddwch yn hyblyg yn gallu cyflawni sawl tasg ar yr un pryd a chyflawni amrywiaeth o ddyletswyddau yn effeithiol a fydd yn cynnwys:
- Prif swyddogaeth : Cofnodi penderfyniadaur llysoedd yn gywir gan ddehonglin gywir yr wybodaeth sydd ei hangen ar ffeil llys.
- Gwirio a dilysu dogfennau cofnodion cyfrifon hawliadau a ffurflenni iw cymeradwyo canlyniadau ystadegau cynlluniau ac ati yn erbyn meini prawf rheoliadau neu weithdrefnau.
- Casglu a chrynhoi gwybodaeth ar gyfer ffurflenni canlyniadau cyfrifon datganiadau gwarantau dadansoddi ystadegol adroddiadau ac ati.
- Cyfathrebu gydar cyhoedd y farnwriaeth defnyddwyr llys a thribiwnlys eraill a chynrychiolwyr asiantaethau a sefydliadau eraill
- Paratoi papurau a ffeiliau ar gyfer y llys tribiwnlysoedd gwrandawiadau a chyfarfodydd.
- Creu a diweddaru cofnodion ar system gyfrifiadurol fewnol a bwydo data i mewn ir system
Eich sgiliau a phrofiadau
- Bod yn gyfeillgar ac yn hawdd i siarad ag ef/hi gan feddu ar sgiliau gwasanaeth cwsmeriaid ardderchog.
- Gallu cyflawni sawl tasg ar yr un pryd wrth weithio mewn amgylchedd syn newid yn gyflym.
- Sgiliau cyfathrebu da yn ysgrifenedig ac ar lafar.
- Sgiliau TG gydar gallu i ddysgu ac addasu i dechnolegau a phecynnau meddalwedd gwahanol.
- Sgiliau trefnu ardderchog.
Rhagor o fanylion:
Maer swyddi gweithredol hyn yn wynebu cwsmeriaid syn ei gwneud yn ofynnol i ymgeiswyr llwyddiannus fod yn y swyddfa i ddarparu gwasanaethau GLlTEF ir cyhoedd. Yr oriau gwaith llawn amser safonol yw 37 awr yr wythnos. Mae GLlTEF yn croesawu ceisiadau i weithion rhan amser gweithion hyblyg ac i rannu swydd pan fo hynnyn bodloni gofynion y rôl ac anghenion y busnes ac ar yr amod bod hyn yn cael ei gytuno cyn ichi gael eich penodi. Bydd pob cais i weithion rhan amser gweithion hyblyg ac i rannu swydd yn cael ei ystyried yn unol â pholisi Gweithion Hyblyg y Weinyddiaeth Gyfiawnder.
Medrus - Nid ywr rôl hon yn gymwys ar gyfer fisas Gweithiwr Medrus newydd yn unol âr rheolau mewnfudo cyfredol.
O 22 Gorffennaf 2025 cynyddodd y Llywodraeth y trothwy cyflog ar lefel sgiliau ar gyfer fisâu Gweithwyr Medrus. Nid ywr rôl hon yn bodlonir meini prawf cymhwysedd ar gyfer nawdd yn unol âr rheolau mewnfudo cyfredol os ydych chin edrych i wneud cais am fisa gweithiwr medrus am y tro cyntaf.
Ni all yr Adran ystyried eich noddi ar gyfer y rôl hon oni bai eich bod wedi meddu ar fisa Gweithiwr Medrus yn barhaus ers cyn 22 Gorffennaf 2025. Os ydych wedi meddu ar fisa Gweithiwr Medrus yn barhaus codwch hyn yn ystod eich gwiriadau fetio a bydd cymhwysedd yn cael ei asesu yn unol âr rheolau mewnfudo ar darpariaethau trosiannol sydd ar waith.
Os ydych yn gwneud cais am y rôl hon ac nad ydych yn bodlonir meini prawf cymhwysedd newydd ar gyfer nawdd (neur darpariaethau pontio) bydd angen i chi ystyried eich opsiynau ar gyfer cael a/neu gynnal eich hawl i weithio yn y DU yng ngoleunir newidiadau hyn. Rhaid i ymgeiswyr llwyddiannus sicrhau bod ganddynt yr hawl gyfreithiol i fyw a gweithio yn y Gwasanaeth Sifil ac yn y Deyrnas Unedig au bod yn cynnal yr hawl honno.
Gwybodaeth Ychwanegol
Meini Prawf Arweiniol: Datganiad o Addasrwydd. Gellir cynnal hidlydd ar sail y datganiad o addasrwydd os derbynir nifer fawr o geisiadau.
Bydd hyfforddiant ar ddyletswyddau Warden Tân ac ar ddefnyddio Cadair Gwacáu Argyfwng (EVAC) yn cael ei ddarparu a disgwylir i chi gyfrannu at y dyletswyddau hyn a chynorthwyo gyda nhw.
Lleoliad Sylfaen Llys y Goron Caerdydd Y Llysoedd Barn Parc Cathays Caerdydd CF10 3PG
Mae hwn yn rôl hollbwysig i fusnes syn gofyn am oriau llawn amser yn unig
Ar gyfer y swydd hon bydd angen teithion achlysurol i Lys y Goron Casnewydd a Chanolfan Lys Cyfun Merthyr Tudful er mwyn darparu cymorth a chyflenwi pan fo angen.
Am ddisgrifiad swydd lawn gweler y ddogfen gefnogol yn y hysbyseb isod cyn gwneud cais.
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal non-contractual form of flexible working that blends working from your base location different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office subject to local estate capacity.
Some roles will not be suitable for Hybrid Working. Similarly Hybrid Working will not suit everyones circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) See Map. All employees will be expected to spend a minimum of 60% of their working time in an office subject to local estate capacity).
For current MoJ employees your base location will need to be changed to the nearest viable office (to your home postcode) either at a HQ building JCC or JSO within the National Office Network and moved its locations respective pay scale (any legacy arrangements/locations will need to be amended).
Some of MoJs terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on modernised terms in their current post or onto unmodernised MoJ terms if they are on unmodernised terms at their current post. Details will be available if an offer is made.
MoJ candidates who are on a specialist grade will be able to retain their grade on lateral transfer.
All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.
Flexible working hours
The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time flexible and job-sharing working patterns where they meet the demands of the role and business needs. All applications for part-time flexible and job-sharing working patterns will be considered in accordance with the MoJs Flexible Working policy.
Benefits
The MoJ offers a range of benefits:
Annual Leave
Annual leave is 25 days on appointment and will increase to 30 days after five years service.
There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension
The Civil Service offers a choice of pension schemes giving you the flexibility to choose the pension that suits you best.
Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Networks
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin employees with disabilities employees with caring responsibilities women employees and lesbian gay bisexual and transgender employees.
Support
- A range of Family Friendly policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits retail vouchers and discounts on a range of goods and services.
- For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes including Tax Free Childcare. More information can be found onorChildcare Choices.You can determine your eligibility at
- Paid paternity adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
Working for the Civil Service
TheCivil Service Codesets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition as outlined in the Civil Service Commissionsrecruitment principles.Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
- To Transformative Business Services (0(Monday to Friday 8am - 6pm) or e mail);
- To Ministry of Justice Resourcing team();
- To the Civil Service Commission (details availablehere)
As a Disability Confident employer MoJ are committed to providing everyone with the opportunity to demonstrate their skills talent and abilities by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria except in a limited number of campaigns.
For more information on applying for a role as a candidate with a disability or long-term condition please watch our animated videos.
You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form please contact the TBS Recruitment Enquiries Team.
Diversity & Inclusion
The Civil Service is committed to attract retain and invest in talent wherever it is found. To learn more please see theCivil Service People Planand theCivil Service Diversity and Inclusion Strategy.
A Great Place to Work for Veterans
The Making the Civil Service a Great Place to work for veterans initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit: Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed as part of the Redeployment Interview Scheme to providing opportunities to those who are at risk of redundancy.
MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
Civil Service Nationality Rules
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU Switzerland Norway Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU Switzerland Norway Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals and certain family members of Turkish nationals who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window) list
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.
- Welsh Role Profile HMCTS Operational Support (Welsh translated job description)
- AO role profile .docx (Job Description Attachment)
You may draw examples from work education volunteering or other relevant experiences. To achieve the highest scores we strongly encourage you to use the full word count. Provide personalised real-life evidence clearly link your experience to the essential criteria.
Please ensure that all information provided is truthful and factually accurate.
Important: Submitting content that is copied or plagiarisedincluding material generated by others or by artificial intelligencemay result in your application being withdrawn.
This section is intended to help us understand where and how you gained experience in: Customer service administration IT systems and applying attention to detail in your work
Please avoid repeating content from your Statement of Suitability. That section should focus on what you can do supported by specific examples. This question by contrast is about what youve done and the context in which your experience was gained.
Use of Artificial Intelligence (Al)
Artificial Intelligence can be a useful tool to support your application however all examples and statements provided must be truthful factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others or generated by artificial intelligence as your own) applications may be withdrawn and internal candidates may be subject to disciplinary see ourcandidate guidancefor more information on appropriate and inappropriate use.
Required Experience:
Unclear Seniority
About Company
The Ministry of Justice’s Office of the Deputy Attorney General (International Law) handles a broad range of issues in the field of international law, including public international law, economic law and international humanitarian law. The Office is also at the forefront of advocating ... View more
