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22040 Custodial Manager


Job Location:

London - UK

Yearly Salary: GBP 42397 - 44432
Posted: 11 September 2026 (6 days ago)
Application Deadline: 9 December 2026
Vacancies: 1 Vacancy

Job Summary

General Information
Salary
42397 - 44432
Working Pattern
Full Time
Vacancy Approach
Internal
Location
London
Region
London
Closing Date
02-Oct-2026
Business Unit
Pentonville
Post Type
Permanent
Civil Service Grade
HEO
Number of jobs available
1
Reserve List
12 Months
Job ID
22040
Descriptions & requirements
Job description
Organisation Level

First Line Management The Jobs at this level will provide first line management for a team of people within their area of responsibility. Will manage delivery of the regime work routines and activities appropriate to their area of responsibility which may span one or more departments.

Overview

Job holders within this Group Profile will provide line management to staff in specific areas of the establishment.

This is an operational job with line management responsibilities.

Characteristics

Typical tasks associated with this Group Profile include:

Assist the Head of Function in developing and delivering the offender management unit
Ensure that all staff supervise manage and control prisoners decently lawfully safely and securely whilst carrying out all activities
Promote Prison Service policy in all activities and behaviours by promoting diversity decency safety and reducing reoffending agendas
Work collaboratively with other managers
Responsible for incident management documentation and logging onto the Incident Reporting System (IRS)
Ensure actions arising from Standard Audit His Majesty Inspectorate of Prisons (HMIP) Action Plans Managing Quality of Prison Life (MQPL) surveys including Local Self Audit Action Plans and Resettlement strategies are delivered
Plan staff rotas/self-rostering and work activity to plan and manage delivery of the regime
Review open Assessment Care in Custody Teamwork (ACCT) paperwork
Investigate and manage prisoners complaints within the group
Ensure all HMPPS standards and Service Delivery Indicators (SDIs) are implemented and managed within the relevant work area
Ensure all national and local policies/procedures are implemented and compliant with National Security Framework
(NSF) and Local Security Strategy (LSS)
Attend relevant boards/meetings as directed by line manager
Provides management and direction to staff within their area of responsibility through briefings building informal and formal relationships and effective communication
Produce relevant reports as required and ensure the response to all correspondence is within agreed timescales
Manage resources to deliver the activities within the area of responsibility and contribute to the short-to-medium term business planning process
OFFICIAL
Manage a safe working environment for staff prisoners and visitors. Ensure Health and Safety legislation is followed ensuring Safe Systems of Work (SSOW) and risk assessments are completed in a timely manner and any faults reported promptly
Contribute to prisoner reports including sentence planning and parole reports when required
Carry out investigations as directed by commissioning authority
Knowledge and awareness of Regulatory of Investigatory Powers Act (RIPA) legislation
Undertake all duties around Managing Challenging Behaviour
Discharging prisoners
Carry out management checks as required including those for
Cell Sharing Risk Assessment (CSRA) and Incentives and Earned Privileges (IEP)

Job Descriptions relating to this Group Profile

The role holder once in post will be in matched to a job description a sample list is attached below. The post is rotational* so the job holder during their career could carry out the role of several job descriptions.

*CM : Physical Education and Staff Support (PESS) Manager is non-rotational.
Custodial Manager : Safe Decent & Secure
Custodial Manager : Safe Decent & Secure YP
Custodial Manager : Security
Custodial Manager : Security YP
Custodial Manager : Operations
Custodial Manager : Operations YP
Custodial Manager : Activities
Custodial Manager : Offender Management Unit
Custodial Manager : Corruption Prevention
Custodial Manager : Dedicated Search Team
Custodial Manager : Safer Custody
Custodial Manager : Safeguarding YP
Custodial Manager : Nights
Custodial Manager : Nights YP
Custodial Manager : Programmes
Custodial Manager : Mother & Baby Unit
Custodial Manager : Healthcare
Custodial Manager : People
Custodial Manager : Dog Section
Custodial Manager : Casework Unit YP
Custodial Manager : Special Secure Unit
Custodial Manager : Residential Therapeutic Communities
Custodial Manager : Activities and Welfare Services IRC
Custodial Manager : Safer Detention IRC
Custodial Manager : Operations IRC
Custodial Manager : Security IRC
Custodial Manager : People IRC
Custodial Manager : Safe Decent and Secure IRC
Custodial Manager : Regional Search Dog Co-ordinator
Custodial Manager : Regional Intelligence & Search Dog Unit
Custodial Manager : Youth Custody Service
OFFICIAL
Custodial Manager : Learning and Capability
Custodial Manager : Corruption Prevention and Counter Terrorism HSE ONLY
Custodial Manager : Physical Education and Staff Support (PESS) Manager

Essential Skills/ Qualifications/ Accreditation/ Registration

Job holders must complete specific training in their specialism once they take up post.

Internal applicants

Newly promoted staff to the following Band 5 first line manager roles (Hub Managers Custodial Managers and Facilities & Services Managers) in Establishments are required to complete a qualification as part of their work objectives where these training packages are available
Staff that have mapped or regraded to Band 5 who have previously worked at an equivalent level will not be required to undertake the qualification.

External applicants

All external staff joining as a Band 5 Hub Manager or Facilities and Services Manager in an Establishment are required to complete the qualification where available.

Hours of Work and Allowances

37 hour working week (standard).

HMPPS Staff on closed pay structures only

Additional Conditioned Hours Pensionable (ACHP)
Staff moving from a closed 39 hour pay structure will be eligible for the two protected pensionable additional committed hours (ACHP). They will work a 39 hour week consisting of the standard 37 hour week and a further 2 additional hours (ACHP) paid at plain time pensionable rate.

Unsocial Hours Working

This role requires working regular unsocial hours and a payment at the current approved organisation rate will be made in addition to your basic pay to recognise this.
Unsocial hours are those hours outside 0700 - 1900hrs Monday to Friday and include working evenings nights weekends and Bank/Public Holidays.

Behaviours

Making Effective Decisions
Leadership
Communicating and Influencing
Working Together
Developing Self and Others
Managing a Quality Service

Strengths

N.B. The below are for guidance only it is advised strengths are chosen locally recommended 4-8.
Service Focussed
Problem Solver
Organiser
Team Leader
Explainer
Disciplined
Inclusive

Essential Experience

Must have thorough knowledge of all security safety custodial procedures and Service Delivery Indicators (SDIs) relating to area of work.
Able to deal effectively and assertively with staff at all levels Information collation and analysis

Technical Requirements

N.B these are the technical requirements for the group profile please check the individual job description relating to this group profile for the any job specific requirements and add if required.
Use of Force training
Must be a fully trained prison officer
Successfully completed either the SO or CM assessment
Successful completion of the workbook
Able user of MS Word and MS Excel

Additional Information

CMAC (Custodial Manager Assessment Centre) Qualification must be passed & obtained prior to applying for this role

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal non-contractual form of flexible working that blends working from your base location different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Hybrid Working will not suit everyones circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles the successful candidate(s) will be appointed to aMoJoffice location which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJs terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on modernised terms in their current post or onto unmodernised MoJ terms if they are on unmodernised terms at their current post. Details will be available if an offer is made.

Standard full time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part-time flexible and job-sharing working patterns where they meet the demands of the role and business needs. All applications for part-time flexible and job-sharing working patterns will be considered in accordance withthe HMPPS Flexible Working policy.

If you are a current NPS employee this vacancy may be available on a Loan basis for up to 2 years. Applications are invited from suitable qualified staff.

The Loan/Secondment is subject to the approval of the selected candidates Business Unit which should be obtained before confirmation of appointment.

Benefits

Annual Leave

-The holiday year runs from 1 March. If you work a non standard work pattern your leave entitlement may be expressed in either hours or days as appropriate. Leave entitlement is calculated on a pro-rata basis and you will be advised of your actual entitlement on appointment. If you were appointed internally and your leave was previously calculated in days this will continue to be the case.

Bank Public and Privilege Holidays

-You are entitled to 9 days (66 hours 36 minutes) in recognition of bank public and privilege holidays. These hours are added to your annual leave allowance. There is a requirement to work some public and bank holidays subject to your shift pattern and the operational needs of the establishment

Pension

-The Civil Service offers a choice of two pension schemes giving you the flexibility to choose the pension that suits you best.

Work Life Balance

HM Prison & Probation Service(HMPPS) is keen to encourage alternative working arrangements. Work life balance provides greater opportunities for staff to work more flexibly wherever managers and establishments can accommodate requests to do so. HMPPS offers flexible working subject to completion of a satisfactory probationary period and NVQ

Season Ticket Advance

-After two months service youll be eligible to apply for a season ticket advance to purchase a quarterly or longer-period season ticket for travel between home and your place of work

Childcare Vouchers

For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers

Training

HMPPS is committed to staff development and offers a range of training and development opportunities including areas such as Equality and Diversity Dealing with Challenging Behaviour Suicide Prevention and Anti Bullying Programmes

-There are opportunities to access promotion programmes and HMPPS provides a variety of training appropriate to individual posts

-All staff receive security and diversity training and an individual induction programme into their new roles

Eligibility

-All candidates are subject to security and identity checks prior to taking up post

-All external candidates are subject to 6 months probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS

-All staff are required to declare whether they are a member of a group or organisation which the HMPPS considers to be racist

Working for the Civil Service

TheCivil Service Codesets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition as outlined in the Civil Service Commissionsrecruitment principles.Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

  • To Transformative Business Services (0(Monday to Friday 8am - 6pm) or e mail);
  • To Ministry of Justice Resourcing team();
  • To the Civil Service Commission (details availablehere)

As a Disability Confident employer MoJ are committed to providing everyone with the opportunity to demonstrate their skills talent and abilities by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form please contact the TBS Recruitment Enquiries Team.

For more information on applying for a role as a candidate with a disability or long-term condition please watch our animated videos.

Diversity & Inclusion

The Civil Service is committed to attract retain and invest in talent wherever it is found. To learn more please see theCivil Service People Planand theCivil Service Diversity and Inclusion Strategy.

A Great Place to Work for Veterans

The Making the Civil Service a Great Place to work for veterans initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit:
Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed as part of the Redeployment Interview Scheme to providing opportunities to those who are at risk of redundancy.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

Further information on nationality requirements (opens in a new window) list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ:

If you require any assistance please call 0 (Monday to Friday 8am - 6pm) or e mail

Please quote the job reference 22040

HMPPS

If you require any assistance please call 0 (Monday to Friday 8am - 6pm) or e mail

Please quote the job reference 22040

Job Description Attachment
Select new file
Application form stage assessments
Behaviours
A sift based on the lead behaviour Communicating and Influencing may be held if a large number of applications are received. If a large number of applications remain after the initial sift your application will be progressed to a full sift where all behaviours will then be considered.
Behaviours Application Form Question Word Limit
250
Communicating and Influencing
Making Effective Decisions
Developing Self and Others
Working Together
Interview stage assessments
Interview Dates
Expected W/C 12/10/2026
Behaviours
Communicating and Influencing
Making Effective Decisions
Developing Self and Others
Working Together
Strengths
Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed please click here.
Level of security checks required
DBS Enhanced

Use of Artificial Intelligence (Al)

Artificial Intelligence can be a useful tool to support your application however all examples and statements provided must be truthful factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others or generated by artificial intelligence as your own) applications may be withdrawn and internal candidates may be subject to disciplinary see ourcandidate guidancefor more information on appropriate and inappropriate use.


Required Experience:

Manager


About Company

The Ministry of Justice’s Office of the Deputy Attorney General (International Law) handles a broad range of issues in the field of international law, including public international law, economic law and international humanitarian law. The Office is also at the forefront of advocating ... View more

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