21919 Team Leader
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Job Summary
Proud to serve. Proud to keep justice going.
Our Team Leaders in HMCTS National Services play a critical role in helping deliver justice this role will enable you to demonstrate and develop your leadership skills. You will be responsible for making sure your team deliver business objectives through providing excellent administrative support and customer service to service users and key stakeholders.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal civil and family Courts and Tribunals England and Wales as well as the reserved unified tribunals across the United Kingdom. Our roles support our service users and colleagues within HMCTS where people and businesses access potentially life-changing justice. Were looking for individuals who are committed to public service and making a difference in peoples lives to deliver justice.
National Services provides centralised support through Courts and Tribunals Service Centres Business Centres and Enforcement Offices. We handle case administration customer queries by phone email and webchat and enable self-service in our digital services.
About your role
The role of a manager is at the heart of HMCTS operations shaped by the Civil Service Line Management Standards. Its rewarding challenging and essential to our success. Were looking for managers who can drive strong performance manage attendance effectively and champion reward and recognition.
You will be part of the management team at Newport CTSC. Leading your team you will provide outstanding service to all our users delivering on your area of work against local regional and national priorities.
As an effective Team Leader you recognise the importance of the teams overall wellbeing and can motivate them to succeed using real time coaching to develop your team. You will create a sense of purpose recognising successes and managing performance to deliver results and achieve key performance outcomes ensuring exceptional service for every user.
Please refer to the role profile attachment to understand more about this key leadership position.
Essential knowledge skills and experience
- Ability to lead motivate coach and develop others to have the skills confidence and experience to thrive in their role.
- Strong organisational skills to prioritise plan allocate and manage work to deliver outstanding service.
- Excellent communication skills. Able to establish and maintain trusted relationships with a wide range of internal and external stakeholders.
- Able to manage difficult and challenging situations and resolve problems swiftly and professionally.
- Confident in analysing data to make informed decisions to improve and maintain performance.
- Ability to use IT and learn new systems.
Lead criterion at application stage:Statement of Suitability.A sift based on the statement of suitability may be held if a large number of applications are received.
Your development
Our HMCTS Leadership Development offer will build your confidence and capability as a leader. From bite-sized learning and interactive workshops to deeper insights through our Accountability & Decision-Making framework well equip you to lead with impact inspire your teams and drive performance across the organisation.
If you are interested in developing your career in a role with real purpose apply today.
Further details:
New recruits to the Civil Service joining MoJ are expected to join at the band minimum.
Standard full time working hours are 37 hours per week. Shift patterns will be between 08:00 and 18:00 Monday-Friday and 08:30 to 16:00 on Saturdays. Applications for part-time working will be considered however due to the nature of the role the minimum we could consider is 30 hours per week. HMCTS welcomes part-time flexible and job-sharing working patterns where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time flexible and job-sharing working patterns will be considered in accordance with the MoJs Flexible Working policy.
Non-contractual hybrid working is currently available. Hybrid working arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.
Skilled Worker Visa
From 22 July 2025 the Government increased the salary threshold and skills level for Skilled Worker role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.
The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.
If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions) you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.
Occasional travel to other courts
For this post occasional travel to other sites will be required for cover when needed.
Yn falch o wasanaethu. Yn falch o gynnal cyfiawnder.
Mae ein Harweinwyr Tîm o fewn Gwasanaethau Cenedlaethol GLlTEF yn chwarae rôl hanfodol i helpu i sicrhau cyfiawnder a bydd y rôl hon yn eich galluogi iddangos a datblygu eich sgiliau arweinyddiaeth. Byddwch chin gyfrifol am sicrhau bod eich tîm yn cyflawni amcanion busnes drwy ddarparu cefnogaeth weinyddol a gwasanaeth cwsmer ardderchog i ddefnyddwyr gwasanaeth a rhanddeiliaid allweddol.
Amdanom ni
Mae Gwasanaeth Llysoedd a Thribiwnlysoedd EF (GLlTEF) yn gyfrifol am weinyddu Llysoedd troseddol sifil a theulu a Thribiwnlysoedd yng Nghymru a Lloegr yn ogystal âr tribiwnlysoedd unedig gwarchodedig ar draws y Deyrnas Unedig. Mae ein rolaun cefnogi defnyddwyr ein gwasanaethau an cydweithwyr o fewn GLlTEF lle mae pobl a busnesaun cael mynediad at gyfiawnder a allai newid bywydau. Rydym yn chwilio am unigolion syn ymrwymedig i ddarparu gwasanaeth cyhoeddus ac sydd am wneud gwahaniaeth ym mywydau pobl i sicrhau cyfiawnder.
Mae Gwasanaethau Cenedlaethol yn darparu cymorth canolog drwy Ganolfannau Gwasanaeth Llysoedd a Thribiwnlysoedd Canolfannau Busnes a Swyddfeydd Gorfodi. Rydym yn delio gyda gweinyddu achos ymholiadau gan gwsmeriaid dros y ffôn e-bost a sgwrsio dros y we a galluogi hunan-wasanaeth yn ein gwasanaethau digidol.
Ynglŷn âch rôl
Mae rôl y rheolwr yn ganolog i weithrediadau GLlTEF ac mae wedii siapio gan Safonau Rheoli Llinell y Gwasanaeth Sifil. Maen rhoi llawer o foddhad yn heriol ac yn hanfodol in llwyddiant. Rydym yn chwilio am reolwyr syn gallu gyrru perfformiad cadarn rheoli presenoldeb yn effeithiol a chefnogi gwobrwyo a chydnabod.
Byddwch yn rhan or tim rheoli Newport CTSC. Gan arwain eich tîm byddwch yn darparu gwasanaeth rhagorol in holl ddefnyddwyr gan gyflawni yn eich maes gwaith yn erbyn blaenoriaethau lleol rhanbarthol a chenedlaethol.
Fel Arweinydd Tim effeithiol rydych yn cydnabod lles cyffredinol y tim ac yn gallu eu cymell i lwyddo defnyddio hyfforddiant amser real i ddatblygu eich tim. Byddwch yn creu ymdeimlad o bwrpas gan gydnabod llwyddiannau a rheoli perfformiad i gyflawni canlyniadau a deilliannau perfformiad allweddol gan sicrhau gwasanaeth eithriadol i bob defnyddiwr.
Cyfeiriwch at yr atodiad proffil rôl i ddeall mwy am y swydd arweinyddiaeth allweddol hon.
Gwybodaeth sgiliau a phrofiad hanfodol
- Gallu arwain a datblygu eraill i gael y sgiliau yr hyder ar profiad i ffynnu yn eu rôl.
- Sgiliau trefnu cadarn i flaenoriaethu cynllunio dyrannu a rheoli gwaith i ddarparu gwasanaeth rhagorol.
- Sgiliau cyfathrebu ardderchog. Gallu sefydlu a chynnal perthnasoedd y gellir ymddiried ynddynt gydag ystod eang o rhanddeiliaid mewnol ac allanol.
- Gallu rheoli sefyllfaoedd anodd a heriol a datrys problemaun gyflym ac yn broffesiynol.
- Yn hyderus yn dadansoddi data i wneud penderfyniadau hysbys i wella a chynnal perfformiad.
- Gallu defnyddio TG a dysgu systemau newydd.
Prif faen prawf y cam gwneud cais:Datganiad Addasrwydd.Efallai y cynhelir sifft yn seiliedig ar y datganiad addasrwydd os derbynnir nifer fawr o geisiadau.
Eich datblygiad
Bydd ein cynnig Datblygu Arweinyddiaeth GLlTEF yn magu eich hyder ach galluedd fel arweinydd. O sesiynau dysgu byrion i weithdai rhyngweithiol i fewnwelediadau manylach trwy ein fframwaith Atebolrwydd a Gwneud Penderfyniadau byddwn yn rhoir sgiliau i chi arwain gyda effaith ysbrydoli eich timau a sbarduno perfformiad ledled y sefydliad.
Os oes gennych chi ddiddordeb mewn datblygu eich gyrfa mewn swydd gyda phwrpas go iawn ymgeisiwch heddiw.
Rhagor o fanylion:
Bydd disgwyl i recriwtiaid newydd ir Gwasanaeth Sifil syn ymuno âr Weinyddiaeth Gyfiawnder gychwyn ar waelod y band cyflog.
37 awr yr wythnos yw oriau gwaith llawn amser safonol. Bydd patrymau shifft rhwng 08:00 a 18:00 o ddydd Llun i ddydd Gwener a 08:30 i 16:00 ar ddydd Sadwrn. Bydd ceisiadau am weithio rhan-amser yn cael eu hystyried fodd bynnag oherwydd natur y rôl yr isafswm y gallem ei ystyried yw 30 awr yr wythnos. Mae GLlTEF yn croesawu patrymau gweithio rhan-amser hyblyg a rhannu swydd lle maent yn diwallu gofynion y rôl ac anghenion busnes ac yn cael eu cytuno cyn eu penodi. Bydd pob cais am batrymau gweithio rhan-amser hyblyg a rhannu swydd yn cael eu hystyried yn unol â pholisi Gweithio Hyblyg y Weinyddiaeth Gyfiawnder (MOJ).
Efallai y bydd gweithio hybrid heb gytundeb ar gael. Bydd trefniadau gweithio hybrid yn cael eu pennu gan y busnes a dim ond pan fydd wedii sefydlu y gellir darparur gwasanaeth o gartref yn effeithiol y bydd ar gael. Ni allwn hwyluso ceisiadau am amserlen benodol ar gyfer gweithio o gartref / gweithio yn y swyddfa.
Teithio achlysurol i lysoedd eraill
Ar gyfer y swydd hon bydd angen teithion achlysurol i helpu pan fydd angen.
Fisa Gweithiwr Medrus
O 22 Gorffennaf 2025 cynyddodd y Llywodraeth y trothwy cyflog ar lefel sgiliau ar gyfer fisâu Gweithwyr Medrus. Nid ywr rôl hon yn bodlonir meini prawf cymhwysedd ar gyfer nawdd yn unol âr rheolau mewnfudo cyfredol os ydych chi eisiau gwneud cais am Fisa Gweithiwr Medrus am y tro cyntaf.
Ni all yr adran ystyried eich noddi ar gyfer y rôl hon ond bai eich bod wedi dal Fisa Gweithiwr Medrus yn barhaus cyn 22 Gorffennaf 2025. Os ydych wedi dal fisa Gweithiwr Medrus yn barhaus codwch hyn yn eich gwiriadau fetio a bydd cymhwysedd yn cael ei asesu yn unol âr rheolau mewnfudo ar darpariaethau pontio sydd mewn lle.
Os ydych yn gwneud cais am y rôl hon ac nad ydych yn bodlonir meini prawf cymhwysedd newydd ar gyfer nawdd (neur darpariaethau trosiannol) bydd angen i chi ystyried eich opsiynau ar gyfer cael a/neu gynnal eich hawl i weithio yn y DU yng ngoleunir newidiadau hyn. Rhaid i ymgeiswyr llwyddiannus sicrhau bod ganddynt yr hawl gyfreithiol i fyw a gweithio yn y Gwasanaeth Sifil ac yn y Deyrnas Unedig au bod yn cynnal yr hawl honno.
Bydd yr Adran yn parhau i gydymffurfio â Rheolau Mewnfudor DU a weithredir yn y DU ar Gwasanaeth Sifil. Gallwch ddarllen mwy am fisâu Gweithwyr Medrus ar meini prawf cymhwyster yma.
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal non-contractual form of flexible working that blends working from your base location different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office subject to local estate capacity.
Some roles will not be suitable for Hybrid Working. Similarly Hybrid Working will not suit everyones circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) See Map. All employees will be expected to spend a minimum of 60% of their working time in an office subject to local estate capacity).
For current MoJ employees your base location will need to be changed to the nearest viable office (to your home postcode) either at a HQ building JCC or JSO within the National Office Network and moved its locations respective pay scale (any legacy arrangements/locations will need to be amended).
Some of MoJs terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on modernised terms in their current post or onto unmodernised MoJ terms if they are on unmodernised terms at their current post. Details will be available if an offer is made.
MoJ candidates who are on a specialist grade will be able to retain their grade on lateral transfer.
All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.
Flexible working hours
The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time flexible and job-sharing working patterns where they meet the demands of the role and business needs. All applications for part-time flexible and job-sharing working patterns will be considered in accordance with the MoJs Flexible Working policy.
Benefits
The MoJ offers a range of benefits:
Annual Leave
Annual leave is 25 days on appointment and will increase to 30 days after five years service.
There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension
The Civil Service offers a choice of pension schemes giving you the flexibility to choose the pension that suits you best.
Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Networks
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin employees with disabilities employees with caring responsibilities women employees and lesbian gay bisexual and transgender employees.
Support
- A range of Family Friendly policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits retail vouchers and discounts on a range of goods and services.
- For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes including Tax Free Childcare. More information can be found onorChildcare Choices.You can determine your eligibility at
- Paid paternity adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
Working for the Civil Service
TheCivil Service Codesets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition as outlined in the Civil Service Commissionsrecruitment principles.Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
- To Transformative Business Services (0(Monday to Friday 8am - 6pm) or e mail);
- To Ministry of Justice Resourcing team();
- To the Civil Service Commission (details availablehere)
As a Disability Confident employer MoJ are committed to providing everyone with the opportunity to demonstrate their skills talent and abilities by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria except in a limited number of campaigns.
For more information on applying for a role as a candidate with a disability or long-term condition please watch our animated videos.
You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form please contact the TBS Recruitment Enquiries Team.
Diversity & Inclusion
The Civil Service is committed to attract retain and invest in talent wherever it is found. To learn more please see theCivil Service People Planand theCivil Service Diversity and Inclusion Strategy.
A Great Place to Work for Veterans
The Making the Civil Service a Great Place to work for veterans initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit: Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed as part of the Redeployment Interview Scheme to providing opportunities to those who are at risk of redundancy.
MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
Civil Service Nationality Rules
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU Switzerland Norway Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU Switzerland Norway Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals and certain family members of Turkish nationals who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window) list
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.
- EO Role profile - Eng & (Job Description Attachment)
You may use examples from work education volunteering or other relevant experiences. To achieve the highest scores we strongly encourage you to use the full word count (500 words).
Provide personalised real-life evidence clearly linking your experience to the essential criteria.
You may use AI in your application but all examples and statements provided must be truthful factually accurate and taken directly from your own experience. Submitting content that is copied or plagiarised may result in your application being withdrawn.
Use of Artificial Intelligence (Al)
Artificial Intelligence can be a useful tool to support your application however all examples and statements provided must be truthful factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others or generated by artificial intelligence as your own) applications may be withdrawn and internal candidates may be subject to disciplinary see ourcandidate guidancefor more information on appropriate and inappropriate use.
Required Experience:
Manager
About Company
The Ministry of Justice’s Office of the Deputy Attorney General (International Law) handles a broad range of issues in the field of international law, including public international law, economic law and international humanitarian law. The Office is also at the forefront of advocating ... View more
