21342 Woodhill Learning Centre Manager
Job Location:
Milton Keynes - UK
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Grade EO (lateral or on promotion)
Business Group MoJ People and Capability
Contract Type 2 yr Loan/Detached Duty
Team Prison Learning Design & Delivery
Location Regional
About the Role
The Learning Centre Manager is responsible for the day-to-day operation and service delivery of a Learning Centre within Prison Learning Design & Delivery (MOJ People and Capability). The role ensures the centre provides a safe secure and hygienic environment maintaining high standards of facilities and delivering exceptional customer service at all times.
The post holder will promote and maximise the use of the Learning Centre working closely with the External Venue Manager to ensure efficiency best value for money and alignment with the Prison Learning Design & Delivery operating model. They will uphold an inclusive environment free from discrimination and harassment supporting the training needs of all delegates and fostering a culture of learning and continuous development across the organisation.
Health and safety compliance is a key responsibility alongside championing wellbeing for staff and customers ensuring it remains central to all interactions. While the role carries no direct line management responsibilities the Learning Centre Manager acts as a key point of contact for the centre ensuring smooth operations and a positive experience for all users.
Main Activities / Responsibilities
Drive achievement of people-related targets and strategic learning objectives across Prison Learning Design and Delivery.
Ensure cost-effective productive and customer-focused learning environments.
Champion group values and deliver excellent customer service.
Manage key internal and external stakeholder relationships; promote facilities to government agencies.
Maintain a discrimination-free inclusive learning environment meeting delegate training needs.
Oversee health & safety compliance risk assessments and safe systems of work.
Manage Learning Centre facilities: safe secure hygienic and fully utilised.
Handle diary management event & training bookings and key holding.
Manage training rooms ICT systems and provide support to trainers and delegates.
Set up classrooms and procure materials/services within budget.
Respond to customer complaints and requests promptly; drive continuous improvement.
Act as Fire Marshal and First Aider; conduct statutory fire alarm tests.
Serve as Vetting Contact Point and Care Team member.
Deliver management information reports course evaluations and utilisation data.
Ensure data protection and information assurance compliance.
Review Service Level Agreements as needed.
Assist with interviews and participate in projects when required.
The duties/responsibilities listed are not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.
Base location and travel requirements
The successful candidate will be based at Woodhill Learning Centre Tattenhoe Street Milton Keynes Buckinghamshire. MK4 4DA. On occasion travel may be required to other managed Learning Centres.
Person Specification
Essential
Problem solving with ability to create resolutions
Excellent organisation skills and written/verbal communication skills.
IT literate with very good working knowledge of Microsoft applications
Ability to engage with enthuse and inspire a diverse range of stakeholders and organisations
Experience of being able to manage different priorities and remain under pressure
Desirable
Functional level 2 English and Maths
Business Admin L3 or equivalent
First aid trained.
Care Team trained
Experience of working across complex groups/organisations
Please note that whilst we dont assess or score desirable criteria we may consider evidence provided that demonstrates meeting the desirable elements of the role but only after scoring behaviours and the statement of suitability where there is a need to differentiate between closely scored candidates.
Application process
You will be assessed against theCivil service success profiles framework.
Sift
Behaviours
Experience
If we receive a large number of applications we will carry out an initial sift on the lead criteria of Making Effective Decisions
Candidates invited to Interview
Please note that interviews will be carried out remotely via MS Teams.
During the interview we will be assessing you on behaviours and strengths from the Success Profiles framework.
Behaviours
Making Effective Decisions (lead)
Communicating and Influencing
Working Together
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal non-contractual form of flexible working that blends working from your base location different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office subject to local estate capacity.
Some roles will not be suitable for Hybrid Working. Similarly Hybrid Working will not suit everyones circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) See Map. All employees will be expected to spend a minimum of 60% of their working time in an office subject to local estate capacity).
For current MoJ employees your base location will need to be changed to the nearest viable office (to your home postcode) either at a HQ building JCC or JSO within the National Office Network and moved its locations respective pay scale (any legacy arrangements/locations will need to be amended).
Some of MoJs terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on modernised terms in their current post or onto unmodernised MoJ terms if they are on unmodernised terms at their current post. Details will be available if an offer is made.
MoJ candidates who are on a specialist grade will be able to retain their grade on lateral transfer.
All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.
Flexible working hours
The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time flexible and job-sharing working patterns where they meet the demands of the role and business needs. All applications for part-time flexible and job-sharing working patterns will be considered in accordance with the MoJs Flexible Working policy.
Benefits
The MoJ offers a range of benefits:
Annual Leave
Annual leave is 25 days on appointment and will increase to 30 days after five years service.
There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension
The Civil Service offers a choice of pension schemes giving you the flexibility to choose the pension that suits you best.
Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Networks
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin employees with disabilities employees with caring responsibilities women employees and lesbian gay bisexual and transgender employees.
Eligibility
Staff on fixed term appointments must have been recruited through fair and open competition.
Vacancies advertised cross-government are only open to all Civil Service employees and employees of accredited non-departmental public bodies (NDPBs) who were appointed on merit following a fair and open competition; or were appointed to a permanent post through an exception in the Civil Service Commissioners rules.
Support
- A range of Family Friendly policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits retail vouchers and discounts on a range of goods and services.
- For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes including Tax Free Childcare. More information can be found on orChildcare Choices.You can determine your eligibility at
- Paid paternity adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
Working for the Civil Service
TheCivil Service Codesets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition as outlined in the Civil Service Commissionsrecruitment principles.Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
- To Transformative Business Services (0 (Monday to Friday 8am - 6pm) or e mail);
- To Ministry of Justice Resourcing team();
- To the Civil Service Commission (details availablehere)
As a Disability Confident employer MoJ are committed to providing everyone with the opportunity to demonstrate their skills talent and abilities by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria except in a limited number of campaigns.
You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form please contact the TBS Recruitment Enquiries Team.
For more information on applying for a role as a candidate with a disability or long-term condition please watch our animated videos.
Diversity & Inclusion
The Civil Service is committed to attract retain and invest in talent wherever it is found. To learn more please see theCivil Service People Planand theCivil Service Diversity and Inclusion Strategy.
Redeployment Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed as part of the Redeployment Interview Scheme to providing opportunities to those who are at risk of redundancy.
MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
Civil Service Nationality Rules
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU Switzerland Norway Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU Switzerland Norway Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals and certain family members of Turkish nationals who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window) list
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.
- BC439 - JD Woodhill LCM - (Job Description Attachment)
Use of Artificial Intelligence (Al)
Artificial Intelligence can be a useful tool to support your application however all examples and statements provided must be truthful factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others or generated by artificial intelligence as your own) applications may be withdrawn and internal candidates may be subject to disciplinary see ourcandidate guidancefor more information on appropriate and inappropriate use.
Required Experience:
Manager
About Company
The Ministry of Justice’s Office of the Deputy Attorney General (International Law) handles a broad range of issues in the field of international law, including public international law, economic law and international humanitarian law. The Office is also at the forefront of advocating ... View more
