20966 Senior Operational Support Manager Permanent Bristol Bristol & South Gloucestershire PDU ()

Overview of the job

Working at the direction of the Head of Operational Function the post holder will be deployed to a variety of roles in order to provide strategic support.

Summary

To support the Head of LDU Cluster providing management and leadership within the National Probation Service (NPS) Local Delivery Unit (LDU).

To represent the Head of LDU Cluster with external agencies/stakeholders and staff as appropriate.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position. May be required to participate in out of hours on call rota.

Responsibilities Activities & Duties

Senior Operational Support Manager may be required to undertake any combination or all of the duties and responsibilities as directed by the Head of Operational Function as set out below.

Cluster operational lead on caseload segmentation issues such as Child Sexual Exploitation Guns and Gangs Integrated Offender Management etc.

Operational support to the Head of Cluster within relevant Probation Instruction criteria and rules such as Recall High Risk of Serious Harm Case Transfers etc.

Providing support to the Head of Cluster within the relevant Probation Instruction criteria and rules such as grievance discipline capability complaints etc.

Responsible for the professional development of cluster staff

Responsible for developing and deploying the Cluster Training Needs Analysis

Ensure effective cluster employee recruitment and induction

Act as cluster lead for performance & quality

Act as cluster lead for audits and inspections

Operational support to the Head of Cluster in completing reviews and delivery of action plans such as Domestic Homicides Serious Further Reviews Serious Case Reviews etc.

Responsible for the management of the Business Manager and the administrative support functions within the cluster

Under the guidance of the Head of LDU Cluster; represent the NPS in local strategic partnerships and ensure appropriate representation within wider partnership frameworks in line with statutory responsibilities and operational policy

Participate in the Multi Agency Public Protection Arrangements (MAPPA) locally in conjunction with other responsible authorities including the chairing of MAPPA level 3 meetings

In the absence of the Head of LDU Cluster to make decisions and provide advice on the management of offenders where senior management authorisation or involvement is necessary e.g. authorising the recall of offenders to prison

Operational support to the Head of cluster in the management of complaints within the cluster and direct involvement in complaint resolution where necessary

Under the guidance of the Head of LDU Cluster to take the lead on specific divisional or cluster projects/portfolios including Equality and Diversity Reward and Recognition etc.

Operational support to the Head of cluster in cluster compliance with Health and Safety legislation.

Senior Management responsibility for estates buildings and maintenance activities within the cluster

Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes

Carry out safeguarding children and safeguarding adult duties in accordance with the NPS statutory responsibilities and agency policies

Work within the aims and values of NPS and HMPPS

The duties/responsibilities listed above describe the post at present and are not exhaustive. The job holder is expected to accept reasonable alteration sand additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under job evaluation and shall be discussed in the first instance with the job holder.

Behaviours

Leadership

Making Effective Decisions

Working Together

Delivering at Pace

Communicating and Influencing

Managing a Quality Service

Changing and Improving

Essential Experience

Significant experience at middle manager level including the management

of staff

Experience of monitoring performance in area of responsibility against predetermined targets setting local targets and effecting necessary improvements

Experience of budgetary control incl. procurement

Experience of managing relationships incl. working with key local agencies and stakeholders

Evidence of preparing high level written reports to a good standard

Technical requirements

A qualification in one of the following areas:

Probation Qualification Framework Graduate Diploma/Honours Degree in Community Justice integrated with Level 5 Diploma in Probation Practice.

Or a qualification which was recognised at the time of qualification by the

Secretary of State for Justice as per Section 10 of the Offender Management Act 2007. The following qualifications gained in England and Wales were previously recognised as providing such eligibility:

o Diploma in Probation Studies

o Diploma in Social Work (with Probation Option)

o CQSW (with Probation Option)

Knowledge of the wider criminal justice system

Hours of Work (Unsocial Hours) Allowances

37 hours a week

Please make sure that you are using theSTARmethod when answering the interviewquestions.

The STAR method is a structured approach to answering interview questions by outlining theSituationTaskActionandResultofyourexperiences.

Sifting on a lead behaviour - Should a large number of applications be received an initial sift may be undertaken using the lead behaviour (Changing and Improving). Candidates who pass the initial sift will progress to full sift or progress straight to interview.

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal non-contractual form of flexible working that blends working from your base location different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Hybrid Working will not suit everyones circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles the successful candidate(s) will be appointed to aMoJoffice location which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJs terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on modernised terms in their current post or onto unmodernised MoJ terms if they are on unmodernised terms at their current post. Details will be available if an offer is made.

Standard full time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part-time flexible and job-sharing working patterns where they meet the demands of the role and business needs. All applications for part-time flexible and job-sharing working patterns will be considered in accordance withthe HMPPS Flexible Working policy.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years service plus public for part-time and job share posts will be calculated on a pro-rata basis

Pension

The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF).Please visit for further information.

Please note: Any current Civil Servant who is a member of the PCSPS by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin employees with disabilities employees with caring responsibilities women employees and lesbian gay bisexual and transgender.

Eligibility

Staff on fixed term appointments must have been recruited through fair and open competition.

All candidates are subject to security and identity checks prior to taking up post.

Vacancies advertised cross-government are only open to all Civil Service employees and employees of accredited non-departmental public bodies (NDPBs) who were appointed on merit following a fair and open competition; or were appointed to a permanent post through an exception in the Civil Service Commissioners rules.

Support

• A range of Family Friendly policies such as opportunities to work reduced hours or job share.
• Access to flexible benefits such as voluntary benefits retail vouchers and discounts on a range of goods and services.
• For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes including Tax Free Childcare. More information can be found onorChildcare Choices.You can determine your eligibility at
• Paid paternity adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.

Working for the Civil Service

TheCivil Service Codesets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition as outlined in the Civil Service Commissionsrecruitment principles.Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

• To Transformative Business Services (0(Monday to Friday 8am - 6pm) or e mail);
• To Ministry of Justice Resourcing team();
• To the Civil Service Commission (details availablehere)

As a Disability Confident employer MoJ are committed to providing everyone with the opportunity to demonstrate their skills talent and abilities by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form please contact the TBS Recruitment Enquiries Team.

For more information on applying for a role as a candidate with a disability or long-term condition please watch our animated videos.

Diversity & Inclusion

The Civil Service is committed to attract retain and invest in talent wherever it is found. To learn more please see theCivil Service People Planand theCivil Service Diversity and Inclusion Strategy.

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed as part of the Redeployment Interview Scheme to providing opportunities to those who are at risk of redundancy.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU Switzerland Norway Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU Switzerland Norway Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals and certain family members of Turkish nationals who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Reserve list

A qualification in one of the following areas required:
. Probation Qualification Framework Graduate Diploma/Honours Degree in Community Justice integrated with Level 5 Diploma in Probation Practice.
. Or a qualification which was recognised at the time of qualification by the Secretary of State for Justice as per Section 10 of the Offender Management Act 2007. The following qualifications gained in England and Wales were previously recognised as providing such eligibility:
o Diploma in Probation Studies o Diploma in Social Work (with Probation Option)
o CQSW (with Probation Option) Knowledge of the wider criminal justice system

MoJ:

If you require any assistance please call 0 (Monday to Friday 8am - 6pm) or e mail

Please quote the job reference

HMPPS

If you require any assistance please call 0 (Monday to Friday 8am - 6pm) or e mail

Please quote the job reference 20966