20426 Performance Lead Permanent Full Time
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Job Summary
Team lead working within a region authoring performance targets and agreeing them with key stakeholders at a national level. Team Lead for the team authoring and developing a quality improvement programme tailored to the needs of the division and HMPPS priorities. Identifying local performance and quality issues and developing initiatives in response to the identified issues.
Summary
As a member of the team the Performance Lead will be responsible for providing performance data which supports activities that enhance organisational effectiveness and enables the organisation to monitor and improve performance.
Responsibilities Activities & Duties
The job holder will be required to carry out the following responsibilities activities and duties:
Lead PS performance management
- Lead on the maintenance of national performance standards
- Research investigate and report on the reasons for performance at the regional level.
- Undertake and analyse surveys of internal and external customers.
- Carry out data audit exercises and quality inspection as required.
- Respond to internal and external requests for performance monitoring information training or support at the regional level.
- Maximise the potential use of IT systems and databases in respect of performance management
- Identify trends across PS divisions in order to provide the evidence-base for commissioning national interventions
- Work alongside Performance and Quality Managers in Divisions to establish performance plans and monitor their effectiveness
- Work with colleagues in the Performance roles in other divisions to share good practice and promote performance initiatives
- Contribute to the PS performance and quality improvement strategy
- Support the communication of the PS performance and quality improvement strategy and action plans with Divisions and LDUs external partners and all key stakeholders
- Support the delivery of practice development in the PS
- Implement quality improvement programmes for the national organisation and identify priorities for delivery within the Divisions
- Monitor external markets practice trends and development to ensure best practice internally bringing this knowledge to bear on the development of effective practice codes and standards to be implemented nationally through the Divisions
- Build productive working relationships with relevant HQ teams including Planning & Analysis Group Commissioning & Commercial Directorate and OMPPG
- Develop productive working relationships with colleagues and stakeholders
- Contribute to team and organisations understanding of its stakeholders and customers
- Contribute to programme implementation
- Share of knowledge and good practice to inform innovation and improve service delivery
- Providing information feedback and advice
- Participate in meetings where appropriate Use information to take critical decisions
- Liaise with team members to receive collate and analyse information developing systems and compiling reports as directed
- Develop and utilise data to identify trends
- Use appropriate systems processes and tools for the exchange of sensitive information data and intelligence
- Contribute to a culture and systems that promote equality and value diversity
- Implement the diversity policies of the service.
This is an exciting opportunity to join the South West Performance and Quality Team in a leadership role at a time when performance insight data quality and assurance are central to regional delivery and improvement. The role will provide management oversight of performance reporting analytical activity and data led improvement work supporting the region to turn complex information into clear insight for leaders and operational teams. The successful candidate will need to understand how performance data is structured manipulated and interpreted with confidence in using tools such as Power BI Power Automate and Microsoft applications to support dashboards reporting processes data quality workflow improvement and evidence based decision making. While this is a management role strong technical awareness will be important to lead the team effectively challenge data outputs support continuous improvement and ensure performance information is accurate meaningful and aligned to regional priorities.
Please make sure that you are using theSTARmethod when answering the interviewquestions.
The STAR method is a structured approach to answering interview questions by outlining theSituationTaskActionandResultofyourexperiences.
Statement of suitability - A statement of suitability (max 500 words) explaining how you consider your personal skills qualities and experience evidence of your suitability for this role in reference to the essential criteria.
Sifting on a lead behaviour - Should a large number of applications be received an initial sift may be undertaken using the lead behaviour (Changing and Improving). Candidates who pass the initial sift will progress to full sift or progress straight to interview.
The STAR method is a structured approach to answering interview questions by outlining theSituationTaskActionandResultofyourexperiences.
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal non-contractual form of flexible working that blends working from your base location different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Hybrid Working will not suit everyones circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised roles the successful candidate(s) will be appointed to aMoJoffice location which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.
Some of MoJs terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on modernised terms in their current post or onto unmodernised MoJ terms if they are on unmodernised terms at their current post. Details will be available if an offer is made.
Standard full time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part-time flexible and job-sharing working patterns where they meet the demands of the role and business needs. All applications for part-time flexible and job-sharing working patterns will be considered in accordance withthe HMPPS Flexible Working policy.
Benefits
The MoJ offers a range of benefits:
Annual Leave
Annual leave is 25 days on appointment and will increase to 30 days after five years service plus public for part-time and job share posts will be calculated on a pro-rata basis
Pension
The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF).Please visit for further information.
Please note: Any current Civil Servant who is a member of the PCSPS by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme.
Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Networks
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin employees with disabilities employees with caring responsibilities women employees and lesbian gay bisexual and transgender.
Eligibility
All candidates are subject to security and identity checks prior to taking up post
Support
- A range of Family Friendly policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits retail vouchers and discounts on a range of goods and services.
- For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes including Tax Free Childcare. More information can be found onorChildcare Choices.You can determine your eligibility at
- Paid paternity adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
Working for the Civil Service
TheCivil Service Codesets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition as outlined in the Civil Service Commissionsrecruitment principles.Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
- To Transformative Business Services (0(Monday to Friday 8am - 6pm) or e mail);
- To Ministry of Justice Resourcing team();
- To the Civil Service Commission (details availablehere)
As a Disability Confident employer MoJ are committed to providing everyone with the opportunity to demonstrate their skills talent and abilities by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria except in a limited number of campaigns.
You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form please contact the TBS Recruitment Enquiries Team.
For more information on applying for a role as a candidate with a disability or long-term condition please watch our animated videos.
Diversity & Inclusion
The Civil Service is committed to attract retain and invest in talent wherever it is found. To learn more please see theCivil Service People Planand theCivil Service Diversity and Inclusion Strategy.
A Great Place to Work for Veterans
The Making the Civil Service a Great Place to work for veterans initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit: Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed as part of the Redeployment Interview Scheme to providing opportunities to those who are at risk of redundancy.
MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
Civil Service Nationality Rules
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU Switzerland Norway Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU Switzerland Norway Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals and certain family members of Turkish nationals who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window) list
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.
- PS-JES-0027 Band 5 Performance Lead (Job Description Attachment)
Microsoft: Word Excel Access Outlook and PowerPoint (or equivalent i.e. Lotus
Notes)
Use of Artificial Intelligence (Al)
Artificial Intelligence can be a useful tool to support your application however all examples and statements provided must be truthful factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others or generated by artificial intelligence as your own) applications may be withdrawn and internal candidates may be subject to disciplinary see ourcandidate guidancefor more information on appropriate and inappropriate use.
About Company
The Ministry of Justice’s Office of the Deputy Attorney General (International Law) handles a broad range of issues in the field of international law, including public international law, economic law and international humanitarian law. The Office is also at the forefront of advocating ... View more
