20070 People, Capability and Engagement Manager
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Job Summary
Introduction
The Criminal Injuries Compensation Authority (CICA) is an executive agency of the Ministry of Justice (MoJ). We receive over 40000 applications every year for compensation from people who have lost loved ones or have been injured as a result of violent crime. We know financial compensation can never fully redress what they have suffered. Nevertheless what we do is an important part of providing justice for victims and we take pride that the compensation we pay helps people move forward with their lives.
We employ around 350 people and are based in Glasgow city centre. We are a small engaged productive workforce with a real sense of corporate community. We want to keep improving our services and the way we work to best serve the public meet new challenges deliver value for money and ensure CICA is a great place to work.
The role is based 10 Clyde Place Glasgow G5 8AQ and we currently operate a hybrid working business model where a typical employee works 50% of their week from the office.
The Role
The role will support the delivery of CICAs people and organisational priorities helping to ensure the organisation has the capability capacity and engagement required to deliver its strategic objectives.
The postholder will support the development and lead the implementation of Corporate Support priorities including delivery of the People Survey Action Plan Strategic Workforce Plan and Learning and Development Plan. Working closely with senior leaders and stakeholders across CICA they will coordinate key initiatives and activity across multiple workstreams provide insight through analysis and reporting and identify opportunities to improve ways of working.
The postholder will provide leadership and direction to a small team with responsibility for key Corporate Support functions including learning and development internal communications and employee engagement activity ensuring delivery of agreed priorities and outcomes.
This role is at Senior Executive Officer (SEO) grade. SEOs are expected to provide confident visible leadership and take ownership of delivering high-quality outcomes that contribute to organisational priorities including the annual Business Plan. They are skilled at building strong collaborative relationships with a wide range of stakeholders influencing others and driving the successful delivery of complex work.
Key Responsibilities
Planning and Delivery:
- Support the development coordination and delivery of Corporate Support priorities translating strategic objectives into deliverable plans and actions
- Lead delivery of key priorities including the Strategic Workforce Plan Learning and Development Plan and People Survey Action Plan
- Monitor progress against plans and priorities identifying risks issues and opportunities and escalating where appropriate.
Insight Engagement and Continuous Improvement:
- Build effective relationships with leaders managers and stakeholders across CICA and MoJ to support delivery of Corporate Support priorities
- Lead and coordinate people-focused groups and forums ensuring activity is aligned to organisational priorities and supports delivery of CICAs People and Capability Plan
- Maintain oversight of actions progress and outcomes arising from people-focused groups providing updates and recommendations through the People Committee and supporting wider organisational governance arrangements as required
- Use workforce data feedback and insights to evaluate performance identify opportunities for improvement and support evidence-based decision making
- Promote employee engagement collaboration and a culture of continuous improvement across the organisation supporting the delivery of effective internal communications that reinforce organisational priorities.
General Responsibilities:
- Contribute to the development and continuous improvement of Corporate Support policies processes guidance and resource
- Provide line management for three HEO colleagues ensuring effective performance development and wellbeing
- Prepare reports briefings and updates for senior leaders and governance groups as required
- Represent Corporate Support in relevant meetings forums and working groups
- Promote equality diversity and inclusion in all aspects of the role ensuring compliance with ED&I policies the Public Sector Equality Duty and the Civil Service Code
- Undertake any other duties commensurate with the grade and nature of the role as required by the business.
Essential Criteria
- Experience of managing multiple workstreams and delivering outcomes within a complex organisation
- Experience of leading managing or developing individuals or teams to deliver organisational objectives.
- Strong organisational and planning skills with the ability to manage competing priorities
- Excellent communication skills with ability to communicate effectively with a range of stakeholders
- Ability to analyse information and data identify trends and provide evidence-based recommendations to support decision making
- Experience of identifying opportunities for continuous improvement and implementing practical solutions.
Desirable Skills Knowledge and Experience
- Experience of workforce planning recruitment learning and development employee engagement or other people-related disciplines
- Experience of supporting delivery of workforce people or organisational plans
- Experience of leading or coordinating staff groups forums or engagement activities to deliver measurable outcomes and organisational improvements.
How to apply
The selection process for this vacancy will utilise Civil Service Success Profiles and will assess your Experience Behaviours and Strengths.
Stage 1
- Applicants should provide a Curriculum Vitae (CV) and a Statement of Suitability of no more than 500 words which demonstrates evidence of the essential criteriafor this role.
- You will also be asked to provide an example of how you have demonstrated the Leadershipbehaviour (maximum 250 words).
Lead Criterion
A sift based on the lead behaviour (Leadership) may be held if a large number of applications are received.
Stage 2
If successful at Stage 1 you will be invited to interview which will incorporate a short presentation. You will be notified of the presentation topic in your invitation to interview.
At interview you will be asked a number of behaviour and strength-based questions. We will assess you against the behaviours listed below:
- Leadership
- Delivering at pace
- Developing self and others
- Working together
Interviews are likely to take place late August 2026 at our office at 10 Clyde Place Buchanan Wharf Glasgow G5 8AQ.
Following the closing date this job advertisement will no longer be available to view. You may wish to retain a copy for your records.
A reserve list will be created and will be valid for 12 months. If further vacancies arise for this or similar roles within the organisation candidates may be appointed from the reserve list in order of merit.
Further Information
We offer flexible working between 7am and 7pm Monday to Friday. While we currently operate a hybrid working model we encourage new starters to spend more time in the office during their initial period in role to support induction training relationship building and familiarisation with the organisation.
This role is offered on a full-time (37 hours per week) basis.
For queries about the role please contact our Corporate Support Team by email
Reasonable Adjustments
Please tell us if you have a disability when you apply and we can offer reasonable adjustments to help with the selection process.
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal non-contractual form of flexible working that blends working from your base location different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office subject to local estate capacity.
Some roles will not be suitable for Hybrid Working. Similarly Hybrid Working will not suit everyones circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) See Map. All employees will be expected to spend a minimum of 60% of their working time in an office subject to local estate capacity).
For current MoJ employees your base location will need to be changed to the nearest viable office (to your home postcode) either at a HQ building JCC or JSO within the National Office Network and moved its locations respective pay scale (any legacy arrangements/locations will need to be amended).
Some of MoJs terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on modernised terms in their current post or onto unmodernised MoJ terms if they are on unmodernised terms at their current post. Details will be available if an offer is made.
MoJ candidates who are on a specialist grade will be able to retain their grade on lateral transfer.
All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.
Flexible working hours
The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time flexible and job-sharing working patterns where they meet the demands of the role and business needs. All applications for part-time flexible and job-sharing working patterns will be considered in accordance with the MoJs Flexible Working policy.
Benefits
The MoJ offers a range of benefits:
Annual Leave
Annual leave is 25 days on appointment and will increase to 30 days after five years service.
There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension
The Civil Service offers a choice of pension schemes giving you the flexibility to choose the pension that suits you best.
Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Networks
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin employees with disabilities employees with caring responsibilities women employees and lesbian gay bisexual and transgender employees.
Support
- A range of Family Friendly policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits retail vouchers and discounts on a range of goods and services.
- For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes including Tax Free Childcare. More information can be found onorChildcare Choices.You can determine your eligibility at
- Paid paternity adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
Working for the Civil Service
TheCivil Service Codesets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition as outlined in the Civil Service Commissionsrecruitment principles.Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
- To Transformative Business Services (0(Monday to Friday 8am - 6pm) or e mail);
- To Ministry of Justice Resourcing team();
- To the Civil Service Commission (details availablehere)
As a Disability Confident employer MoJ are committed to providing everyone with the opportunity to demonstrate their skills talent and abilities by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria except in a limited number of campaigns.
For more information on applying for a role as a candidate with a disability or long-term condition please watch our animated videos.
You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form please contact the TBS Recruitment Enquiries Team.
Diversity & Inclusion
The Civil Service is committed to attract retain and invest in talent wherever it is found. To learn more please see theCivil Service People Planand theCivil Service Diversity and Inclusion Strategy.
A Great Place to Work for Veterans
The Making the Civil Service a Great Place to work for veterans initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment which recognises and values your previous service in the Armed Forces. Redeployment Interview Scheme Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed as part of the Redeployment Interview Scheme to providing opportunities to those who are at risk of redundancy. MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion. Civil Service Nationality Rules This job is broadly open to the following groups: Further information on nationality requirements (opens in a new window) Reserve list A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.
For further details about the initiative and eligibility requirements visit:
- SEO - People Capability and Engagement Manager Jul 26 (1).docx (Job Description Attachment)
Use of Artificial Intelligence (Al)
Artificial Intelligence can be a useful tool to support your application however all examples and statements provided must be truthful factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others or generated by artificial intelligence as your own) applications may be withdrawn and internal candidates may be subject to disciplinary see ourcandidate guidancefor more information on appropriate and inappropriate use.
Required Experience:
IC
About Company
The Ministry of Justice’s Office of the Deputy Attorney General (International Law) handles a broad range of issues in the field of international law, including public international law, economic law and international humanitarian law. The Office is also at the forefront of advocating ... View more
