19805 Case Administrator

Overview of the job

This is a divisional administrative role based in the NPS regional office. The job holder reports to the Divisional Support Hub Manager and supports the provision of business specific and transactional office based activities across the regional NPS Division. The job holder works collaboratively with other team members to provide the whole range of administrative support services required. The job holder may be expected to support a number of teams/functions within the operational area and is expected to have sufficient knowledge of at least one other role to be able to offer support and cover during annual leave and sickness absence.

Summary

The purpose of the role is to support the delivery of divisional administrative functions to ensure efficient and effective business support services are provided to the NPS Division. Duties will include:

• Production of documents and reports using computer based systems
• Maintenance of and contributing to the continuous improvement of administrative systems processes and workflows to meet Divisional requirements.

Responsibilities Activities & Duties

The job holder will be required to carry out the following responsibilities activities and duties:

Business Services support

• Provide a full range of support services to the NPS Division which will include the provision of a broad range of administrative functions as determined by the Divisional Support Hub Manager but which may include:

HR

• Absence management recording
• Vetting administration and co-ordination
• Appraisal reward and recognition recording
• Gift & hospitality register updating
• Training administration
• Maintaining up to date divisional organisational charts
• Health & Safety administrative support

ICT

• Change requests processing
• Local information management using established Probation systems
• Quantum point of contact

Procurement

• I-Proc (requests)

Other

• Assisting with the design development and maintenance of computerised and manual records
• To work closely with the local senior management team to ensure that consistent processes are used within the local Probation teams.
• Assisting with the production of core process maps which detail operational Probation processes as well as Corporate Support processes.
• Processing and recording documents in relation to goods and services
• Administering room bookings meetings and events
• Responding to external and internal telephone enquiries and personal callers
• Hire Car Booking administration
• General Office Administration
• Handling printing requests
• Circulating Alert office notifications as required
• To use keyboard skills to produce and present documentation effectively
• To respond to correspondence and queries as required
• To record supply and retrieve accurate data from computerised systems and provide management information to strict deadlines
• To organise and store efficiently paper based information
• To deal with sensitive and confidential data in accordance with data protection requirements
• To work closely with Shared Services to ensure appropriate protocols and procedures are followed

Use communication effectively

• Providing information feedback and advice x Influencing and persuading
• Participate in meetings where appropriate
• Using appropriate skills styles and approaches

Enhance your own performance

• Manage own resources and professional development

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alternations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.

Behaviours

• Changing and Improving
• Leadership
• Working Together
• Managing a Quality Service
• Delivering at Pace

Essential Experience

Demonstrate experience of providing a wide range of business service support activities and demonstrate previous administrative experience

Technical requirements

NVQ Level 2 or equivalent and RSA III (gained or working towards) or equivalent qualification such as CLAIT Advanced

Microsoft: Word Excel Outlook and PowerPoint (or equivalent i.e. Lotus Notes)

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal non-contractual form of flexible working that blends working from your base location different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Hybrid Working will not suit everyones circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles the successful candidate(s) will be appointed to aMoJoffice location which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJs terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on modernised terms in their current post or onto unmodernised MoJ terms if they are on unmodernised terms at their current post. Details will be available if an offer is made.

Standard full time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part-time flexible and job-sharing working patterns where they meet the demands of the role and business needs. All applications for part-time flexible and job-sharing working patterns will be considered in accordance withthe HMPPS Flexible Working policy.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years service plus public for part-time and job share posts will be calculated on a pro-rata basis

Pension

The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF).Please visit for further information.

Please note: Any current Civil Servant who is a member of the PCSPS by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin employees with disabilities employees with caring responsibilities women employees and lesbian gay bisexual and transgender.

Eligibility

Staff on fixed term appointments must have been recruited through fair and open competition.

All candidates are subject to security and identity checks prior to taking up post.

Vacancies advertised cross-government are only open to all Civil Service employees and employees of accredited non-departmental public bodies (NDPBs) who were appointed on merit following a fair and open competition; or were appointed to a permanent post through an exception in the Civil Service Commissioners rules.

Support

• A range of Family Friendly policies such as opportunities to work reduced hours or job share.
• Access to flexible benefits such as voluntary benefits retail vouchers and discounts on a range of goods and services.
• For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes including Tax Free Childcare. More information can be found onorChildcare Choices.You can determine your eligibility at
• Paid paternity adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.

Working for the Civil Service

TheCivil Service Codesets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition as outlined in the Civil Service Commissionsrecruitment principles.Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

• To Transformative Business Services (0(Monday to Friday 8am - 6pm) or e mail);
• To Ministry of Justice Resourcing team();
• To the Civil Service Commission (details availablehere)

As a Disability Confident employer MoJ are committed to providing everyone with the opportunity to demonstrate their skills talent and abilities by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form please contact the TBS Recruitment Enquiries Team.

For more information on applying for a role as a candidate with a disability or long-term condition please watch our animated videos.

Diversity & Inclusion

The Civil Service is committed to attract retain and invest in talent wherever it is found. To learn more please see theCivil Service People Planand theCivil Service Diversity and Inclusion Strategy.

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed as part of the Redeployment Interview Scheme to providing opportunities to those who are at risk of redundancy.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU Switzerland Norway Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU Switzerland Norway Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals and certain family members of Turkish nationals who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

If you require any assistance please call 0 (Monday to Friday 8am - 6pm) or e mail

Please quote the job reference

HMPPS

If you require any assistance please call 0 (Monday to Friday 8am - 6pm) or e mail

Please quote the job reference 19805

If you have any questions regarding this vacancy please contact