19776 Business Change Support
Job Location:
Birmingham - UK
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Proud to serve. Proud to keep justice going.
Our Business Change Support Officers play a critical role helping deliver justice. if youre customer focussed intent on delivering excellent service enthusiastic about delivering change then this role gives you the opportunity to play a pivotal role.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS where people and businesses access potentially life-changing looking for individuals who are committed to public service and making a difference in peoples lives to deliver justice.
About your role
Your role will support the delivery of change implementation across a portfolio of work through proactive close collaboration with central projects change leads and regional operational leads to prepare the business for the impact of the changes and safely manage and implement change. You will support the implementation and planning of change activity using the standard toolkit and frameworks providing a bridge between the project and the business users to ensure that activities are supported and delivered to enable the business to implement the agreed change and realise the business benefits.
Acting as a champion for change you will support capability building using continuous improvement tools and techniques alignment to the Government Online Skills Tool (GOST) and role modelling the use of appropriate standard change tools and templates to support standardisation and the consistent implementation and embedding of change to build the professionalisation of business change as a service.
You will be part of a flexible resource pool which will be deployed across projects in line with HMCTS priorities and demand.
Reporting directly to the SEO Business Change Manager you will work collaboratively across the Integrated Change function and across the organisation to deliver business change.
The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.
About you
Are you a hands-on change agent with the ability to engage with people at all levels to effect and support the delivery of change Are you able to reflect on an issue and take a collaborative and diplomatic approach to your work If you do this varied and challenging role is for you. A confident communicator you will use your skills and abilities to effectively work and engage with all stakeholders to support delivery of change initiatives that drive the development standardisation and professionalisation of the End-to-End Integrated change function to help establish and embed specialist change roles across the organisation and build change capability.
Driven by your enthusiasm to provide excellent services through change and continuous improvement you know that building and utilising effective trusted relationships and networks with stakeholders across HMCTS including Judiciary and peers and actively encouraging contributions involvement and feedback from a broad and diverse range of staff who will be affected by the change to maintain an environment that engages using their feedback and insight is vital to drive changes and or improvements to the future design of the technology and/or business process.
If you are ready to take on a challenging and rewarding role with real purpose apply today.
Further details
The role can accommodate a hybrid approach postholders will be subject to the current policy for hybrid working and required to work in the office for 60% of their time. Where people have reasonable adjustments we will treat these in line with normal policies and procedures to consider what adjustments can be made.
Standard full time working hours are 37 hours per week. HMCTS welcomes part-time flexible and job-sharing working patterns where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time flexible and job-sharing working patterns will be considered in accordance with the MoJs Flexible Working policy. Please note applications for part-time working would be considered however due to the nature of the role the minimum hours the business would accommodate is 30 hours per week over 5 days (Monday Friday)
Lead Criterion
A sift based on the lead behaviour (Working Together) may be held if a large number of applications are received.
Location
The postholder can be based at any location in the Midlands Region but regular travel to other locations across the Midlands will be required. Where required travel expenses will be paid in accordance with organisational policies.
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal non-contractual form of flexible working that blends working from your base location different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office subject to local estate capacity.
Some roles will not be suitable for Hybrid Working. Similarly Hybrid Working will not suit everyones circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) See Map. All employees will be expected to spend a minimum of 60% of their working time in an office subject to local estate capacity).
For current MoJ employees your base location will need to be changed to the nearest viable office (to your home postcode) either at a HQ building JCC or JSO within the National Office Network and moved its locations respective pay scale (any legacy arrangements/locations will need to be amended).
Some of MoJs terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on modernised terms in their current post or onto unmodernised MoJ terms if they are on unmodernised terms at their current post. Details will be available if an offer is made.
MoJ candidates who are on a specialist grade will be able to retain their grade on lateral transfer.
All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.
Flexible working hours
The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time flexible and job-sharing working patterns where they meet the demands of the role and business needs. All applications for part-time flexible and job-sharing working patterns will be considered in accordance with the MoJs Flexible Working policy.
Benefits
The MoJ offers a range of benefits:
Annual Leave
Annual leave is 25 days on appointment and will increase to 30 days after five years service.
There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension
The Civil Service offers a choice of pension schemes giving you the flexibility to choose the pension that suits you best.
Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Networks
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin employees with disabilities employees with caring responsibilities women employees and lesbian gay bisexual and transgender employees.
Eligibility
Staff on fixed term appointments must have been recruited through fair and open competition.
Vacancies advertised cross-government are only open to all Civil Service employees and employees of accredited non-departmental public bodies (NDPBs) who were appointed on merit following a fair and open competition; or were appointed to a permanent post through an exception in the Civil Service Commissioners rules.
Support
- A range of Family Friendly policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits retail vouchers and discounts on a range of goods and services.
- For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes including Tax Free Childcare. More information can be found on orChildcare Choices.You can determine your eligibility at
- Paid paternity adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
Working for the Civil Service
TheCivil Service Codesets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition as outlined in the Civil Service Commissionsrecruitment principles.Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
- To Transformative Business Services (0 (Monday to Friday 8am - 6pm) or e mail);
- To Ministry of Justice Resourcing team();
- To the Civil Service Commission (details availablehere)
As a Disability Confident employer MoJ are committed to providing everyone with the opportunity to demonstrate their skills talent and abilities by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria except in a limited number of campaigns.
You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form please contact the TBS Recruitment Enquiries Team.
For more information on applying for a role as a candidate with a disability or long-term condition please watch our animated videos.
Diversity & Inclusion
The Civil Service is committed to attract retain and invest in talent wherever it is found. To learn more please see theCivil Service People Planand theCivil Service Diversity and Inclusion Strategy.
Redeployment Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed as part of the Redeployment Interview Scheme to providing opportunities to those who are at risk of redundancy.
MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
Civil Service Nationality Rules
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU Switzerland Norway Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU Switzerland Norway Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals and certain family members of Turkish nationals who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window) Reserve list A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.
- HEO Business Change Support - Role (Job Description Attachment)
Use of Artificial Intelligence (Al)
Artificial Intelligence can be a useful tool to support your application however all examples and statements provided must be truthful factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others or generated by artificial intelligence as your own) applications may be withdrawn and internal candidates may be subject to disciplinary see ourcandidate guidancefor more information on appropriate and inappropriate use.
About Company
The Ministry of Justice’s Office of the Deputy Attorney General (International Law) handles a broad range of issues in the field of international law, including public international law, economic law and international humanitarian law. The Office is also at the forefront of advocating ... View more
