Customer Support Team Lead Jobs in Southend on Sea

Your New OrganisationJoin Southend City Council Childrens Services as a Newly Qualified Social Worker!Begin your social work career with exceptional support development and purpose.Childrens Services in Southend were judgedGood by Ofsted in 2024 who said:Many workers have chosen to both live and wo...

Team Leader At Costa Coffee were all about crafting great coffee and memorable moments. As a Team Leader youll bring energy confidence and support to every shift. We also offer flexible shifts to suit you and the Costa13.7514.75 per hour (location dependent)50% discount on all food and drink in Cos...

KPIsResponsible for ensuring the actual KPIs are within target for their team. These KPIs are defined based on the actual business requirements (Agent Performane Metrics) and can be - but are not solely - Speed Rank Schedule Adherence Quality score Escalation rate & escalation accuracy Utilisation (...