Customer Support Team Lead Jobs in Paisley

KPIsResponsible for ensuring the actual KPIs are within target for their team. These KPIs are defined based on the actual business requirements (Agent Performane Metrics) and can be - but are not solely - Speed Rank Schedule Adherence Quality score Escalation rate & escalation accuracy Utilisation (...

Work ScheduleStandard (Mon-Fri)Environmental ConditionsAdherence to all Good Manufacturing Practices (GMP) Safety Standards Cleanroom: no hair products jewelry makeup nail polish perfume exposed piercings facial hair etc... allowed Some degree of PPE (Personal Protective Equipment) required (safety...

Work ScheduleStandard (Mon-Fri)Environmental ConditionsCleanroom: no hair products jewelry makeup nail polish perfume exposed piercings facial hair etc... allowed Laboratory Setting Office Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs e...

Work ScheduleStandard (Mon-Fri)Environmental ConditionsCleanroom: no hair products jewelry makeup nail polish perfume exposed piercings facial hair etc... allowed Laboratory Setting Office Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs e...

As a Team Leader youll lead by example making sure the team have everything they need so the shift runs like clockwork! Youll make sure the team maintain high standards and that our customers are kept happy.Qualifications : As a Team Leader you willProvide customers with a heartfelt and memorable e...