Customer Support Team Lead Jobs in Derby

KPIsResponsible for ensuring the actual KPIs are within target for their team. These KPIs are defined based on the actual business requirements (Agent Performane Metrics) and can be - but are not solely - Speed Rank Schedule Adherence Quality score Escalation rate & escalation accuracy Utilisation (...

DescriptionSHIFTS YOU ARE APPLYING FOR: 38.75hrs p/w; Mon 10:15 - 18:45; Tue 08:30 - 17:00; Wed 08:30 - 17:00; Fri 11:15 - 19:45; Sat 08:30 - 17:00About the roleAs a Team Leader at Victorias Secret youll work alongside a friendly and supportive team who are all connected through their passion for de...

Location: UK - Cust Site - Derby Job-ID: 217524 Contract type: Standard Business Unit: Information TechnologyTeam Leader Onsite Services GroupLife on the teamAre you a people focused leader with a passion for operational excellence Do you thrive in fast paced environments where no two days are t...

DescriptionSHIFTS YOU ARE APPLYING FOR: 5.50hrs p/w; Sat 08:00 - 14:00About the Role:Come join the NEXT team this Spring! Short-term contracts (up to 5 weeks) Were hiring temporary team members. Contracts range from a few days up to 5 weeks depending on store needs ideal if youre looking for flexib...

DescriptionSHIFTS YOU ARE APPLYING FOR: 5.50hrs p/w; Sat 08:00 - 14:00About the Role:Come join the NEXT team this Spring! Short-term contracts (up to 5 weeks) Were hiring temporary team members. Contracts range from a few days up to 5 weeks depending on store needs ideal if youre looking for flexib...

Job DescriptionVice President Solutions SAP Solution ArchitectDerby or London (Hybrid - min 3 days on site)Full TimeAn exciting opportunity has arisen for a Vice President Solutions - SAP Solution Architect to join the Team in Derby or London. This is a Senior Leadership and Delivery Role reporting...

OverviewAt Change Grow Live we are on a mission to make a positive impact in the lives of our Service Users. Our core values Be open be compassionate and be bold guide our daily efforts to provide support respect and care within a safe and welcoming environment. We believe in treating each user as...

DescriptionABOUT YOUAlongside leadership responsibilities youll remain technically hands-on completing farm audits against weekly targets and carrying out witness evaluations to support auditor competence and development. Occasional travel outside your region may be required offering further variety...