Reservation Executive

• Manage all individual and group reservation requests through phone email and online channels in a timely professional and brand-aligned manner
• Ensure all reservations are accurately created updated and maintained in the system with complete guest profiles preferences and special requests
• Maintain up-to-date knowledge of room categories rates packages promotions and hotel services
• Demonstrate strong product and brand knowledge to effectively upsell and cross-sell in line with revenue objectives
• Work closely with Front Office Sales and Revenue Management teams to optimize inventory utilization and maximize revenue opportunities
• Adhere strictly to company policies and procedures regarding payments cancellations amendments and data protection
• Anticipate guest needs and personalize reservations to deliver a bespoke luxury experience
• Handle VIP corporate and special request reservations with the highest level of attention confidentiality and care
• Prepare and submit daily weekly and monthly reservation reports as required
• Build and maintain strong professional relationships with travel agents corporate partners and internal departments
• Actively participate in trainings and contribute to continuous improvement of service standards and reservation processes.

Qualifications :

• Minimum 3 years of experience in a similar role within a luxury or 5-star hotel environment
• Excellent verbal and written communication skills in English (additional languages are an asset)
• Strong working knowledge of Opera PMS CRM systems and online booking channels
• Highly detail-oriented with strong organizational planning and multitasking skills
• Guest-focused sales-driven mindset with a polished professional and warm service approach
• Ability to work effectively under pressure while maintaining accuracy and professionalism
• Flexibility to work shifts including weekends and public holidays.

Remote Work :

No

Employment Type :

Full-time