Guest Experience Assistant Aliée Istanbul

• Manage guests check-in and check-out processes in a professional and personalized manner.
• Respond promptly to guest requests and inquiries while maintaining luxury hospitality standards.
• Deliver personalized services by anticipating and following up on the needs and expectations of VIP and long-stay guests.
• Coordinate effectively with Housekeeping Front Office Concierge Food & Beverage SPA and other departments to ensure a seamless guest experience.
• Oversee room preparations special requests and VIP amenity arrangements prior to guest arrival.
• Assist guests with restaurant SPA transportation event and other reservation arrangements.
• Maintain accurate guest preference records to support the delivery of personalized service.
• Handle guest complaints with empathy and a solution-oriented approach escalating issues to management when necessary.
• Comply with the hotels quality standards brand procedures and confidentiality policies at all times.
• Represent the hotels luxury service philosophy at every guest touchpoint contributing to an exceptional brand experience.

Qualifications :

• Previous experience in Guest Experience Front Office or luxury hospitality
• Strong command both English and Arabic (spoken and written) is required
• Good knowledge of French is a plus
• Excellent communication and guest service skills
• Professional appearance with strong attention to detail
• Ability to work in a fast-paced high-standard luxury environment

Remote Work :

No

Employment Type :

Full-time