Digital Guest Experience Assistant Aliée Istanbul

• Monitor guest reviews ratings and feedback across Google TripAdvisor Expedia and other digital platforms.
• Prepare timely personalized and brand-aligned responses to online guest reviews.
• Coordinate with relevant departments to investigate feedback and ensure appropriate follow-up.
• Escalate sensitive or high-impact guest comments when required.
• Track review scores recurring feedback themes and guest sentiment trends.
• Prepare regular online reputation reports and highlight improvement opportunities.
• Support service recovery and guest experience initiatives based on digital feedback.
• Ensure all online communication reflects Aliées luxury positioning tone of voice and service standards. 

Qualifications :

• Previous experience in luxury hospitality guest relations digital guest experience or online reputation management is preferred.
• Excellent written and verbal communication skills in English. Additional language is plus.
• Strong digital awareness and familiarity with online review platforms.
• Excellent attention to detail follow-up and coordination skills.
• Guest-oriented mindset with strong communication and problem-solving abilities.
• Ability to manage sensitive feedback professionally and discreetly.

Remote Work :

No

Employment Type :

Full-time