The Rank Group
About The Rank Group
Who are Rank Group? We're better known for our brands, Mecca Bingo and Grosvenor Casinos. With around 140 retail locations, we're one of the biggest gaming companies across the UK. Our ambition is to become a £1 billion revenue international gaming company by 2023. Our focuses are to create a compelling multi-channel offering to our customer, build digital capability and scale, continuously evolve our venues, improve our customer experience and be committed to safe and fair gaming. Where are we based? Maidenhead We're in the heart of the town centre, just sat off the M4 and within walking distance of the train stations, shops and restaurants. Our Maidenhead office is better known as being our Support Hub and is home to many of our different teams including; IT, Finance, Digital, HR & Marketing. Sheffield Our Customer Solutions Hub is located on the picturesque part of town, known as Victoria Quays. Since opening in 2016, investment in the latest technology has helped this state-of-the-art customer contact centre really take shape to become the multi-award-winning centre of excellence it is today. Expansion has naturally occurred, and the hub is now home to teams within customer service, fraud & payments, VIP, customer experience and enhanced due diligence. Gibraltar Digital delivery is what our Gibraltar office is all about. Its where the Digi Ops, Product & Marketing Brand teams make it all happen as a cohesive unit; collaborating very closely with Customer Operations in the UK. The beautiful offices, set right on top of the Marina, are stunning setting for some of our best digital talent to create and execute ideas to keep our digital offering competitive in a tough market. Why would you not want to work here?! Our Values Rank is made up of enthusiastic and committed individuals, who have a desire to deliver the best experience for our customers. Service: We start with the customer. We do everything in our power to deliver special service every time Teamwork: We pull together across brands, channels and locations to perform at our very best Ambition: We challenge the way we do things and explore new ways to excite and entertain our customers and outshine the competition Responsibility: We understand our responsibility to all in our communities. We act with the highest integrity and honesty in everything we do Solutions: We act positively to get to the heart of problems quickly and find ways to solve them
458 Job openings in The Rank Group
As a Bartender at Grosvenor Casino youll be at the forefront of it all ensuring our customers feel welcome and creating an atmosphere that leaves them wanting more. Youll have the knowledge and skills to present & make our drinks confidently & effectively providing a firstclas More...
Grosvenor Casino Bristol BS1 5TTAs an F&B Host you will be the face of our business greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experie More...
As a Waiter/Waitress at Grosvenor Casino youll be at the forefront of it all ensuring our customers feel welcome and creating an atmosphere that leaves them wanting more.Youll have the knowledge and skills to present our menu offerings confidently and effectively providing firstclass More...
As a Food & Beverage Host youll be at the forefront of it all making our customers feel welcome and creating an atmosphere that leaves them wanting more. Youll gain the knowledge and skills to present our menus confidently and effectively providing firstclass customer service. Wer More...
As a Receptionist your role is pivotal in setting the tone for our guests experience from the moment they step through our doors. Your welcoming smile enthusiastic greeting and genuine care are the first impression our customers have of our business making you an essential part of our More...
We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities offering a space for people to play have fun relax with friends and enjoy our fabulous food drink and entertainment.We are on an exciting journey of More...
Grosvenor Casino Bournemouth BH1 2BZPay Rate 12.45 per hour.As an F&B Team Leader your role is pivotal in orchestrating the seamless delivery of food and beverage services that not only meet but exceed customer expectations. Your leadership will inspire a team to uphold the highes More...
Salary Up to 33000 per annum DOEBalanced 40hour work week Because we believe in worklife harmonyShare of Tips Your exceptional service is recognised with a share of the tips50% Off All Food Treat you and your family to delicious meals across our venues at half the priceTeam Incent More...
Grosvenor Casino London W1U 8EDAs an F&B Host you will be the face of our business greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. Y More...
Grosvenor Casino Merchant City Glasgow G1 1ULAs a Chef de Partie at Grosvenor Casino Merchant City youll be the kitchen superstar in charge of keeping the culinary magic alive!From prepping ingredients to mastering the art of saucemaking your role is vital to ensuring each dish More...
Competitive Salary 13.51 / hourPaid breaksIndustryleading Employee Rewards platform offering discounts on travel shopping and dining and much more50% discount on food and soft drinks for you and up to three friendsPension and Life AssuranceCompany Sick Pay SchemeAccess to an Emp More...
As an F&B Team Leader your role is pivotal in orchestrating the seamless delivery of food and beverage services that not only meet but exceed customer expectations. Your leadership will inspire a team to uphold the highest standards of professionalism and efficiency ensuring every More...
Grosvenor Casino Plymouth PL1 2SWAs an F&B Host you will be the face of our business greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. More...
Our Team Members are trained to be able to perform all the roles necessary to look after our wonderful Mecca customers. We are looking for fun adaptable caring and hardworking people to join our team. We want cheeky chatty genuine people to work in our clubs who are committed to provi More...
Grosvenor Casino LiverpoolAs a Receptionist you will be the face of our business greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You wil More...
The Ops Delivery Coordinator (Marketing) will be responsible for the flawless execution of campaigns across multiple channels ensuring seamless player life cycle experiences. Proficiency in optimization tools is crucial to maximize return on investment. Taking charge of the digital pr More...
As an Electronic Gaming Host your role is pivotal in creating an unforgettable experience for our customers youll be the welcoming face of our electronic gaming floor. Your enthusiasm for connecting with people will shine as you greet and attend to our guests making them feel both val More...
The CRO (Conversion Rate Optimization) Manager is responsible for developing and executing strategies aimed at improving customer retention and lifetime value through effective conversion rate optimisation. This role requires a deep understanding of customer behaviour data analytics a More...
This is a great opportunity for someone who has a desire to start or progress their procurement career by providing strong category support to the Director of Procurement and Category Managers within the procurement team.The successful candidate will be responsible for administration More...
Create toolkits and framework documents which are easy for venues to use to create their local marketing plans.Support the implementation of ROI calculator framework across venues to ensure that all campaigns are measured.Work closely with Marketing Business Partners to support the cr More...
