Territory Team lead, Friends on Ground, Central Region

The Opportunity: Be the Friend on the Ground Leader

Were looking for a highly motivated and empathetic Territory Team Lead to be the face of Grab for our unmanaged merchant partners. This is a pivotal role that goes beyond traditional account management; you will be our Friend on the Ground building genuine relationships solving problems and empowering merchants to grow their businesses with Grab. You will be the bridge between our strategic goals and the on-the-ground reality driving the success of our Sales Management initiative in your designated area (i.e Ayutthaya or Nakhon Pathom).

If you are a natural connector a proactive problem-solver and thrive on making a tangible impact this role is for you.

What Youll Do: Roles & Responsibilities

1. Lead the Sales Pipeline:

• Direct Engagement: Be the primary driver of direct face-to-face engagement with unmanaged merchant partners in the area. Youll conduct regular visits build rapport and embody the human connection we value.
• Execution & Oversight: Take ownership of the Merchant Engagement playbook. Youll set visit schedules define key discussion points and ensure the quality of every interaction to maximize impact.
• Resource Management: Effectively deploy any assigned resources to maximize our reach and support for unmanaged merchants.

2. Nurture Merchant Relationships & Solve Problems:

• Build Trust: Foster strong lasting relationships by understanding merchants needs and acting as their reliable point of contact after your agents.
• Proactive Resolution: Be the first line of defense for our merchants. Youll identify and rapidly resolve operational issues technical glitches or other concerns escalating complex issues when necessary.
• Empower Merchants: Educate partners on how to use Grabs tools (e.g. Merchant App marketing features dashboards) to help them thrive and grow their business.
• Champion Feedback: Systematically gather feedback from merchants and channel it back to our internal teams (product operations support) to drive continuous improvement.

3. Team Management & Coaching:

• Lead coach and motivate the Field Executives (FoG Agents) team to achieve their GMV and merchant growth targets.
• Conduct regular team meetings to review progress address challenges and share best practices.
• Train continuous development of team members.
• Monitor individual agent performance and ensure the quality of every merchant interaction.

4. Monitor Performance & Gather Market Intelligence:

• Track Key Metrics: Monitor KPIs including merchant engagement rates satisfaction scores issue resolution time retention rates and tool adoption.
• Analyze & Optimize: Use data to identify trends pinpoint areas for improvement and celebrate success stories within your area.
• Be a Local Expert: Become the go-to expert on your areas merchant landscape competitive environment and local market nuances to identify growth opportunities.

5. Collaborate & Advocate to Drive Operational Excellence Internally:

• Cross-Functional Collaboration: Work hand-in-hand with teams like Sales Operations Marketing and Product to ensure a seamless and positive merchant experience.
• Process Improvement: Continuously look for ways to refine our processes to boost efficiency and effectiveness.
• Advocate for Partners: Be the voice of our merchants within Grab ensuring their perspectives are considered in strategic decisions and product roadmaps.
• Share Best Practices: Document successful engagement strategies and problem-solving approaches to share with other Area Managers and internal teams.

What Were Looking For: Key Qualities

• Exceptional Interpersonal Skills: You are a people person who can build genuine connections and rapport with anyone.
• Problem-Solving Prowess: You can think on your feet and quickly address challenges.
• Proactive & Self-Driven: You are a go-getter who can manage your area independently and drive initiatives from start to finish.
• Data-Oriented Mindset: Youre comfortable tracking performance analyzing data and making informed decisions.
• Empathy: You have a true dedication to understanding and serving our merchant partners.

Resilience: You can handle challenges with a positive and persistent attitude.

Qualifications :

• 3-5 years of experience in a sales or account management role
• Strong verbal and written communication skills.
• Proficiency in English is an added advantage!
• Knowledge of the local market and business landscape in Ayutthaya or Nakhon Pathom is a plus.

Remote Work :

No

Employment Type :

Full-time