Store Manager

Our client is a luxury fashion house. They have been considered one of the worlds most prominent fashion houses and known for its modern and iconic pieces for all mankind. Today they market a broad range of ready-to-wear products leather goods shoes jewelry crystal stationery fragrances watches leather goods and accessories.

Position: Store Manager

Position Overview

Store Manager will partner with Director to effectively lead develop and support the assigned team members of a Brand store to meet and/or exceed sales plans and profitability targets.

He/She will be responsible in partnership with Director to onboard train schedule the team and provide feedback to the staff to ensure the team meets and/or exceed the expectations of their role.

The Store Manager is a team leader an individual that builds a climate of unsurpassed customer service and client development by maximizing the performance of motivated innovative enthusiastic and engaged employees who are sales plan achievers.

He/She assists to manage an efficient back of house and is a collaborative assistant sales manager who models and champions the Brand Cultural Values.

Key Accountabilities

Achieve/Exceed Store Sales Plan

Understand and execute on pre-determined Annual Net Sales plan by managing a group of assigned team members

Monitor competitor activity and performance

Build Client Portfolio

Ensure growth of assigned team members client portfolio

Coach and monitor team cultivation practices to achieve high client repeat rate

Improve store data capture rate with a focus on the quality of information gathered and ensure consistency of personalized SP outreach

Cultivate customers with personalized interactions.

Support events in partnership with PR.

Building a High Performance Team

Drive performance through effective communication at Sales Professional (SP) level to motivate and engage team

Understand team development plans and support accordingly

Address and action performance management issues of assigned team in timely manner through consistent feedback

Ensure coaching follow-up after training is completed

Partner the Store Manager/Director to maintain employee engagement through reinforcement appreciation and employee recognition

Customer Satisfaction/In-Store Experience

Execute retail excellence standards

Ensure highest level of luxury in-store experience at all times

Master the Power of Blue selling ceremony including Tiffany Touch and deliver service excellence

Share client feedback received on Voice of Customer (VOC) Survey to improve customer service

Embody and inspire the highest luxury standards in presentation and behavior

Manage customer issues/complaints.

Operational Excellence

Reinforce together with the Store Manager/Director on store operations health and safety maintenance and store environment in order to comply with all internal control procedures

Monitor and consolidate out of stocks and merchandizing needs as required by the Store Manager/Director

Performance Measures

Champions Customer Focus: Identifies barriers that impede great customer service. Develops new ways of enhancing the luxury customer experience for a global customer. Inspires the team to deliver extraordinary customer experiences.

Inspires Innovation: Challenges the status quo and generates bold innovative new ideas that differentiate Tiffany from the competition. Encourages and rewards curiosity and creative thinking in others.

Models Professionalism: Demonstrates and role-models integrity in all circumstances. Conveys a positive outlook even under stress. Cultivates and sustains a climate of respect inclusion and collaboration. Champions change inspiring readiness and commitment.

Communicates with Impact: Conveys a clear and compelling vision and direction and helps everyone understand how their individual efforts drive the companys success. Delivers inspirational messaging resulting in team engagement and collaboration.

Develops Team: Gives specific honest and constructive feedback. Provides highly effective coaching to leverage strengths and close significant development gaps. Enables team to achieve results that they couldnt have done before.

Demonstrates Business Acumen: Synthesizes data to draw meaningful insights. Shows a keen understanding of changes in the internal/external business environment. Anticipates how these will impact business and develops action plans to address.

Drives for Results: Motivates and challenges the team to stretch beyond what they thought they could achieve creating a culture where results and accountability matter and people go above and beyond expectations.

Required and Preferred Qualifications

Management experience in retail or luxury retail or relevant customer related experience (e.g. hospitality).

Experience in sales generation and managing the achievement of sales results.

Flexibility to work non-traditional hours including days nights weekends and holidays.

Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.

Proficiency with Microsoft Office Word Excel Outlook Visio Power Point Client tracking systems and Point of Sales (POS) system.

Flexibility to work in various roles based on business needs (i.e. on the sales floor operations etc.).

A Diploma or University degree.

Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred

Proficiency in local languages and English preferred.