Senior Technical Coordinator

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Summary

Job Description

OTHER SPECIFIC FUNCTIONS OR DUTIES

• Provide phone support/remote assistance to customers and to Field Service Representatives as required to achieve resolution of service need in a timely manner.
• Order spare parts for assigned customers including replenishing spare parts kits for warranty and contract customers to ensure they can operate their Varex equipment according to technical and safety guidelines with the highest level of satisfaction.
• Input detailed records of service visits into company information systems including technical problems actions taken and parts employed to correct these problems to ensure accurate updated customer maintenance information is available to other Varex parties.
• Maintain up-to-date technical documentation in order to permanently keep informed regarding all operating characteristics design factors technical performance and developments of Varex products.
• Maintain a high degree of professional knowledge and safety consciousness according to Varex guidelines in order to perform activities under the safest working conditions.
• Instrumental in the development of new servicing techniques and the writing of service documentation.
• Adept at training to other field personnel.
• Report by means of FSRs time sheets expense reports etc. regularly to ensure accurate company statistical data on customer-oriented activities is available.

SKILLS KNOWLEDGE TRAINING AND CERTIFICATIONS

Minimum Required Skills and Knowledge

• Expert knowledge of and sound professional experience with electronic and electro-mechanical engineering testing equipment used for verification checkout and calibration of electronic equipment.
• Expert knowledge of and sound professional technical experience with micro-computers/PC based systems
• Customer focused attitude
• Expert at defusing the most difficult customer situations
• Articulate and skilled in interpersonal communication
• Fluency in the local language and in English both written and spoken

Other Desired Skills and Knowledge

• Expert computer usage and debugging skills
• Expert ability to identify and repair complex software and network problems.
• Highly proficient at diagnosing and solving complex mechanical problems including simple vacuum leaks.
• Identify and resolve imaging system defects.

Required Certifications and Training

• Obtains and completes LMS training plan specific to assigned responsibility.

Experience Level with Business Tools

• Familiar with business tools such as: E-mail Microsoft Word Excel and PowerPoint.
• Experience with SAP or equivalent ERP product and productivity software desired.

LEVEL DESCRIPTION

Skill

• As a skilled specialist completes tasks in resourceful and effective ways.

Job Complexity

• Works on assignments requiring considerable judgment and initiative. Understands implications or work and makes recommendations for solutions.

Supervision

• Determines methods and procedures reviewed by others on new assignments. May be a formal or informal team leader.

Typical Education and Experience

• Associate Degree or equivalent experience
• 6 - 8 years of related experience

ENVIRONMENT AND PHYSICAL REQUIREMENTS

Environment and Physical Demands

• As described in the job posting

Ability to Travel

• Travel required. See the job posting for more information.

Directions (HR Manager- review job requirements and edit as necessary)- delete italics words as to be used only as a guide.

Employee must be able to meet the following requirements with or without an accommodation.

• (very heavy heavy medium light or sedentary) work that will (frequency: occasionally 1-33% Frequently 34-66% Constantly 67-100%) require employee to lift/move up to lbs. and (frequency: occasionally 1-33% Frequently 34-66% Constantly 67-100%) lift more than lbs. to greater than lbs.
• Lifting carrying pushing pulling or moving heavy equipment and/or supplies . (frequency: occasionally 1-33% Frequently 34-66% Constantly 67-100%)
• Reaching (above below or above and below) the shoulder (frequency: occasionally 1-33% Frequently 34-66% Constantly 67-100%).
• Above-average agility and dexterity with the ability to hold grasp and manipulate small parts and use hand and power tools . (frequency: occasionally 1-33% Frequently 34-66% Constantly 67-100%).
• Wear personal protective equipment (PPE) and handle physical exertion such as long periods of standing walking bending crouching stretching reaching repetitive motion or similar activities.
• Work environments includes: (exposure to chemicals electrical current proximity to moving mechanical parts repetitive hand motion open flame working from heights cold environment hot environment uneven surface fumes).
• Travel to sites. Valid drivers license. (if need on job profile)

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All qualified applicants will receive consideration for employment without regard to race sex color religion sexual orientation gender identity national origin protected veteran status or on the basis of disability.