Senior Field Service & Workshop Engineer

Field Service Responsibilities

• Perform on-site installation commissioning maintenance troubleshooting and repair of equipment at customer locations throughout the APEC region.
• Diagnose and resolve complex technical issues to minimize equipment downtime and improve reliability.
• Provide technical guidance and support to customers and internal teams.
• Conduct equipment inspections testing and performance verification.
• Deliver customer training on equipment operation maintenance practices and product features.
• Prepare accurate service reports maintenance records and technical documentation.
• Ensure all field service activities comply with company health safety quality and operational procedures.

Workshop Management Responsibilities

• Plan coordinate and oversee daily workshop service repair overhaul and maintenance activities in Thailand.
• Allocate jobs manpower tools and resources between field service and workshop operations.
• Review and approve repair methodologies and technical solutions to ensure quality and efficiency.
• Ensure workshop equipment tools and test instruments are properly maintained calibrated and available for use.
• Monitor repair progress and communicate status risks and timelines to relevant internal stakeholders.
• Maintain proper documentation traceability and record-keeping for all repair and service activities.
• Act as the primary contact for external contractors and suppliers ensuring effective coordination and execution of repair work.

Quality Safety & Compliance

• Ensure compliance with company policies engineering standards and applicable health safety and environmental regulations.
• Promote and enforce safe working practices in both customer-site and workshop environments.
• Maintain accurate service records in accordance with company and regulatory requirements.
• Support audits inspections and continuous improvement of safety and quality systems.

Coordination & Communication

• Collaborate closely with Sales Projects Supply Chain Logistics and other internal departments to ensure effective service delivery.
• Support customer communications regarding service activities technical issues and repair outcomes.
• Assist in service planning scheduling and prioritization to meet customer and business requirements.
• Develop and maintain strong customer relationships to support long-term business growth and customer satisfaction.

Continuous Improvement

• Identify opportunities to improve service efficiency equipment reliability and customer experience.
• Support the development and implementation of standard operating procedures (SOPs) technical standards and work instructions.
• Recommend equipment upgrades modifications and technical solutions based on customer needs.
• Stay up to date with product developments emerging technologies and industry best practices.