Salesforce Solution Architect Specialist

1) Regional Architecture Ownership & Standardization

• Own the regional target architecture and multi-release roadmap for Automotive Cloud (Sales).

• Establish architecture principles/guardrails reference patterns and governance (e.g. declarative-first reuse-first integration standards data quality rules).

• Lead cross-market fit-gap and standardization decisions; manage trade-offs between global consistency and local requirements and regulations.

2) Automotive Cloud (Sales) Solution Architecture Year 1 Scope

• Lead Management: define capture channels routing/assignment rules lifecycle stages deduplication approach conversion governance and auditability.

• Opportunity Management: define opportunity lifecycle/stages pipeline governance required data and controls and handoffs across sales dealer and back-office processes.

• Price & Product Configuration:

• Define product catalog strategy (product hierarchy options/variants as applicable) configuration governance and lifecycle management.

• Define pricing architecture (price books discounting/approvals promotions as applicable) and controls.

• Align product and pricing integration with SAP (and dealer/DMS where relevant) including system-of-record synchronization and reconciliation approach.

• Account & Contact Management: define standard model (including dealer/customer structures) relationship patterns stewardship responsibilities and data quality controls.

• Vehicle & Asset Management: define entity strategy lifecycle/state model and relationships to accounts/contacts/leads/opportunities; align with MDM/SAP/DMS as system of record.

• Demand Forecast: define pipeline governance forecast logic/inputs operational cadence and downstream integration/analytics needs.

• Workflow & Approvals: design scalable approval frameworks exception handling audit trails and policy controls across markets.

• Reporting & Dashboards: define KPI governance (definitions ownership refresh cadence) role-based dashboard strategy and single source of truth principles.

3) Agentforce Architecture (Responsible AI for Sales)

• Define AI use-case portfolio and guardrails for prioritized sales scenarios (e.g. lead/account/vehicle summarization recommended next steps guided selling prompts forecast explanations).

• Define grounding strategy leveraging Data Cloud and approved enterprise sources; set requirements for accuracy recency and traceability.

• Define access controls and safety requirements (least privilege sensitive data handling auditability).

• Ensure Agentforce behaviors retrieval sources and actions respect Ford-standard consent constraints including enforcement and auditability for consent-sensitive data.

• Establish evaluation and monitoring framework: quality safety latency drift and business impact; define go/no-go gates for production rollouts.

4) Enterprise Integration & Security Architecture

• Facilitate MuleSoft API-led standards: interface contracts versioning canonical mapping where appropriate idempotency/retries error handling monitoring/alerting SLAs and support model.

• Define integration strategy and reconciliation approach; clarify system-of-record and data stewardship for shared domains.

• Define integration approach (security connectivity data quality rollout scalability).

• Define integration approach (as needed) between Salesforce/Data Cloud and the Ford-standard consent component including system-of-record synchronization rules and operational monitoring.

5) Delivery Governance & Stakeholder Leadership

• Run architecture and design reviews; manage cross-domain dependencies and risks (data integration security release).

• Partner with Product Owner(s) on backlog readiness (acceptance criteria NFRs testability) and release scope decisions.

• Coach delivery teams/SI partners on standards and patterns; ensure solutions are supportable and aligned with enterprise architecture.

• Own documentation quality (solution designs integration/data flows security model NFRs operational readiness release notes).

Internal Stakeholders

External Stakeholders

• SI Suppliers

Key Measurements for this Position

• Adoption and measurable business outcomes across lead management forecasting vehicle/asset visibility and reporting.
• Improved data quality reduced duplicates and trusted identity resolution/unified profiles in Data Cloud.
• Compliance (Ford standard component): correct capture and enforcement of consent/purpose across CRM Data Cloud activation and Agentforce use cases; audit readiness and reduction of consent-related defects/incidents.
• AI adoption with measurable productivity uplift and monitored quality/safety.
• Integration reliability measured through success rate SLA compliance incident reduction and observability.

• Release quality and reduced recurring incidents through architectural remediation.

  #LI-SS

• Bachelors degree in relevant discipline.

• Salesforce Certified Administrator: Salesforce Certified Sales Cloud Consultant are required

• Automotive Cloud; Data Cloud; MuleSoft; Agentforce/Salesforce AI credential (as available) are preferred

• 69 years Salesforce delivery experience with solution architecture ownership for complex programs (multi-market and/or multi-cloud).

• Strong experience across integration landscape: MuleSoft. Other integration landscape experience e.g. SAP dealer/DMS ecosystems AD/SSO and enterprise data platforms (MDM/GCP) are preferred.

• Strong architecture competencies: Salesforce security data modeling automation patterns SDLC DevOps/release governance and operability.

• Strong customer data architecture capability: identity resolution consent/privacy segmentation activation and data quality/lineage.

• Agile delivery fluency (Jira/Confluence) and strong stakeholder leadership.