Sales Team Leader Customer Support SEA

As Team Leader Customer Support SEA you will lead the Customer Support Sales function across Southeast Asia and report directly to the Customer Support Director. Your purpose is to grow the business from the installed base through proactive customer engagement lifecycle sales and effective agency management. You will lead the Customer Support Sales Team and work closely with Customer Support Organization as well across all Departments to develop opportunities in spare parts modernizations and retrofits services and digital products.

Key Responsibilities

• Lead coach and develop the Customer Support Sales Team fostering a proactive accountable and high-performance sales culture.
• Manage Customer Support Sales Operations including CRM governance data accuracy reporting forecasting sales administration and process compliance.
• Develop and execute annual Customer Support sales plans objectives and growth strategies aligned with business goals.
• Drive profitable order intake from the installed base across spare parts modernizations retrofits service solutions and digital products.
• Strengthen customer relationships through structured account development regular customer engagement and value-based lifecycle selling.
• Drive customer retention and service contract renewal strategies to maximize customer lifetime value and long-term business growth.
• Ensure transparency discipline and accuracy in opportunity management pipeline development and sales forecasting.
• Leverage installed-base intelligence market trends and competitive insights to identify growth opportunities and optimize customer segmentation coverage and account strategies.
• Manage and develop the regional agency network in collaboration with New Sales including target setting performance management capability development and joint customer activities.
• Generate qualified leads for New Sales and coordinate the identification development and successful handover of equipment sales opportunities.
• Collaborate closely with Customer Support New Sales and other BEUMER Group companies to enhance sales and service support improve customer value and identify new business opportunities.
• Manage sales budgets resource allocation and business performance to achieve revenue profitability and growth targets.
• Monitor and report on key sales and customer support KPIs driving continuous improvement and corrective actions where needed.
• Act as the commercial representative and voice of Customer Support within BEUMER Group Thailand ensuring alignment of customer needs business objectives and growth initiatives.

Qualifications :

Qualifications

• Bachelors or Masters degree in engineering business administration or a comparable discipline.
• Several years of commercial experience in Customer Support aftermarket service sales or capital equipment including sales leadership responsibility.
• Proven experience leading sales activities across multiple countries and developing profitable installed base business.
• Experience managing distributors representatives or sales agencies through clear targets and structured performance reviews.
• Strong leadership and coaching skills combined with a commercial strategic and hands-on mindset.
• Sound experience in pipeline management forecasting negotiation and contract closure.
• Background in industrial plant cement bulk material handling or a related industry.
• Confident communicator with the ability to work effectively across cultures functions and management levels.
• Fluent English; Thai or another Southeast Asian language would be an advantage.
• Willingness to travel extensively throughout Southeast Asia.

Additional Information :

Additional Information

This role offers the opportunity to shape Customer Support growth in Southeast Asia within an independent family-owned global company. You will combine regional ownership with access to BEUMER Groups international network of product service and industry experts.

We look forward to receiving your application! Please include your salary expectations (gross annual salary) and your notice period or earliest possible starting date.

• Pension
• Sick Pay
• Enhanced paternity/maternity pay
• Health and Wellbeing Support
• Holiday increase with service

Remote Work :

No

Employment Type :

Full-time