Road Logistics Customer Care & Operations Specialist

Location: Singha Complex Bangkok
Employment Type: 1-Year Fixed-Term Contract (under Vinarco)
Salary: Up to THB 30000/month
Working Hours: MondayFriday 08:3017:00
Working Arrangement: Flexible working hours 1 day Work From Home
Start Date: ASAP

We are looking for a Road Logistics Customer Care & Operations Specialist to join an international logistics organization in Bangkok.

This role is ideal for candidates with experience in Customer Service Freight Forwarding Logistics or Supply Chain Operations who enjoy working closely with customers and managing shipment operations. Candidates with experience in Air or Ocean Freight are also welcome as prior Road Logistics experience is not mandatory. Training and opportunities to learn the Road Logistics business will be provided.

• Provide excellent customer service and act as the primary point of contact for customer enquiries and operational concerns.
• Coordinate and manage end-to-end shipment operations ensuring shipments are executed smoothly and accurately.
• Maintain accurate shipment information and operational records in the relevant systems.
• Coordinate closely with customers carriers and internal teams to provide proactive shipment updates and door-to-door visibility.
• Prepare and provide quotations and pricing solutions for customer rate enquiries in a timely and accurate manner.
• Support customers with shipment-related enquiries documentation and operational issues.
• Apply knowledge of customs clearance processes and documentation requirements to support smooth import and export operations.
• Investigate and resolve customer complaints and operational issues identifying root causes and appropriate corrective actions.
• Monitor shipment costs profitability and commercial performance highlighting potential cost risks when necessary.
• Ensure accurate cost allocation billing and invoicing.
• Build and maintain strong long-term relationships with customers through regular communication and proactive support.
• Collaborate with internal teams and external partners to improve service quality and operational efficiency.
• Support continuous improvement initiatives to enhance customer experience and overall operational performance.

• 23 years of experience in Customer Service Freight Forwarding Logistics Supply Chain or related operations.
• Experience in Road Air or Ocean Freight is welcome. Candidates from Air or Ocean Freight are encouraged to apply.
• Previous Road Logistics experience is not mandatory but candidates should be willing and able to learn Road Logistics operations.
• Familiarity with customs clearance processes and related documentation.
• Experience in shipment coordination customer enquiries quotations/pricing billing/invoicing or handling operational issues will be an advantage.
• Good command of English both written and spoken.
• Strong customer service and communication skills.
• Detail-oriented with good analytical and problem-solving abilities.
• Able to manage multiple tasks and coordinate effectively with customers carriers and internal stakeholders.
• Bachelors degree is preferred but not mandatory.

• International working environment
• Opportunity to develop expertise in Road Logistics and Supply Chain Operations
• Flexible working hours
• 1 day Work From Home per week
• Competitive salary of up to THB 30000/month
• 1-year fixed-term employment contract
• Potential opportunity to gain valuable experience with a leading international logistics organization