Reservation Supervisor

We Put the World on Vacation

Overall Objective
To ensure the Reservations operation runs smoothly and efficiently while maintaining high standards of guest service reservation accuracy inventory control team performance and revenue optimization.

Position Summary
The Reservation Supervisor is responsible for supervising and coordinating the daily operations of the Reservations team to ensure accurate efficient and timely handling of all reservation activities. Maximizing room revenue maintaining inventory accuracy delivering excellent guest service and ensuring that all reservations are processed according to company and property standards. The Reservation Supervisor is expected to be hands-on in daily operations including handling reservations amendments cancellations guest enquiries room availability and coordination with other departments.

Key Responsibilities

1. Reservations Operations
Supervise the daily operations of the Reservations team and ensure all reservation activities are completed accurately and efficiently.
Handle room reservations amendments cancellations extensions upgrades and special requests.
Ensure all reservations are entered and maintained accurately in the Property Management System (PMS) and relevant reservation systems.
Monitor room availability inventory booking restrictions and rate loading.
Ensure reservations are properly guaranteed documented and followed up.
Review and resolve reservation discrepancies and booking issues.
Respond to guest travel agent OTA and internal enquiries in a timely and professional manner.

2. Team Supervisor
Allocate daily tasks and monitor the performance of Reservation team members.
Provide coaching guidance and on-the-job training to team members.
Support team members in handling complex reservations guest complaints and operational issues.
Monitor adherence to reservation procedures service standards and company policies.
Conduct regular checks on teamwork quality and provide feedback where required.

3. Revenue & Inventory Support
Work closely with Revenue Management and Front Office to optimize room inventory and revenue opportunities.
Monitor booking pace occupancy availability and reservation trends.
Ensure room rates packages promotions and restrictions are accurately loaded and communicated.
Identify opportunities to maximize room revenue through upselling upgrades and appropriate rate strategies.
Report unusual booking patterns inventory issues or potential revenue opportunities to the relevant manager.
Required Skills & Competencies
Strong communication and interpersonal skills.
Good English communication skills; additional languages are an advantage.
Strong attention to detail and accuracy.
Good organizational and time-management skills.
Ability to prioritize and manage multiple tasks.
Problem-solving and decision-making skills.
Leadership and team-coaching ability.
Good computer skills including Microsoft Office.
Customer-focused and commercially aware.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel Leisure Co. Here youll find an inclusive environment where we deliver excellence and take time to have fun celebrate together and support one another. Were always looking ahead to whats next and how we can strengthen our business its neighboring communities and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to including the title and location of the position for which you are applying.