Reservation Sales Agent Russian Speaking

• Ensure department standards and policies are adhered to making recommendations where necessary to reach overall performance goals.
• Ensure information provided to guests is accurate and individualized.
• Monitor day-to-day operations to ensure call volumes are managed efficiently administrative duties are completed and productivity is maximized.
• Respond to enquiries about hotel products and services by telephone email and other communication channels according to standard guidelines.
• Coordinate and communicate with all other departments to ensure smooth operations.
• Maintain complete knowledge of all hotel products services facilities food & beverage offerings and promotional activities to maximize revenue opportunities.

Qualifications :

• Fluent in Russian and English
• Bachelors Degree in Hospitality Management Hotel Management Tourism Business Administration or related field.
• Diploma in Hospitality Management may be considered with extensive relevant experience.
• Minimum 1 year of experience in a similar capacity or minimum 3 years of experience in Reservations Front Office Revenue Management or related areas within the hospitality industry.
• Excellent reading writing and oral proficiency in English language
• Proficient in MS Excel Word & PowerPoint
• Strong leadership interpersonal and training skills
• Good communication and customer contact skills
• Ability to work well in stressful & high-pressure situations

Remote Work :

No

Employment Type :

Full-time