Reservation Manager (FMX)

Reservations Management

• Oversee the daily operations of the Reservations Department.
• Ensure all reservations are processed accurately and promptly.
• Monitor room inventory availability and booking patterns.
• Manage room allocations to optimize occupancy and revenue.
• Ensure reservation policies and procedures are consistently followed.

Revenue Optimization

• Work closely with the Revenue Management team to maximize ADR occupancy and RevPAR.
• Monitor booking pace market demand and pickup reports.
• Ensure rate parity across all distribution channels.
• Control room inventory across direct and third-party channels.
• Support promotional campaigns and special offers.

Guest Service

• Ensure timely and professional handling of reservation enquiries.
• Resolve complex reservation issues and guest complaints.
• Maintain high standards of communication with guests and internal departments.
• Support VIP group and special requests.

Team Leadership

• Recruit train coach and develop Reservations team members.
• Prepare work schedules and manage staffing levels.
• Conduct performance reviews and provide continuous feedback.
• Foster a culture of service excellence and teamwork.

Systems & Administration

• Ensure accurate use of PMS CRS Channel Manager and booking platforms.
• Maintain reservation records and guest profiles.
• Monitor reservation reports and identify trends.
• Ensure data accuracy and compliance with company policies.

Cross-functional Collaboration

• Coordinate closely with Front Office Sales Revenue Management Housekeeping and Finance.
• Support group bookings and special events.
• Communicate forecast changes and inventory updates.

Remote Work :

No

Employment Type :

Full-time