Regional Admin Service Operations Specialist

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop smartphone wearable device voice-controlled gadget flexible screen VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles integrated circuits packaging printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists engineers data scientists and problem-solvers work together with the worlds leading technology providers to accelerate the delivery of tomorrows electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

The KLA Services team headquartered in Milpitas CA is our service organization that consists of Service Sales and Marketing Spares Supply Chain management Field Operations Engineering Product Training and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics image processing and motion control with worldwide service engineers 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

• Responsible in preparing quotations for both spare and contract for SEA Region customers.
• Booking the contract into CRM system and update the internal tracker once received customer PO.
• Follow up on customer issues or handle disputes as and when necessary.
• Manage and update the database in system.
• Generate contract and spare invoice / Credit note.
• Handing customer enquiries and post out the invoice based on the customer requirements.
• Liaise with HQ logistic for distributor orders arrangement.
• Able to generate related weekly or monthly report.
• Manage travel arrangement for Service team.
• Ad-hoc admin request if needed.

Minimum Qualifications

• Candidate should have at least a general degree qualification.
• Min 2 years experience in admin or customer service.
• Sensitive with numbers.
• Knowledge of SAP and CRM system (or similar system)
• Familiar with Microsoft excel knows how to use Vlookup and Pivot table.
• Able to work independently.
• Excellent communications and interpersonal skills.
• Candidate must be able to speak and write in English and Chinese to interact with English and Chinese speaking customers.
• Candidate must be based in Bangkok

We offer a competitive family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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