Project Coordinator (Media Option, Thailand)

We are looking for an ambitious Project Coordinator who will play a crucial role in fostering the relationship with Clients.

• Respond to customer queries in a timely and accurate way via phone live chat and Line official account
• Handle client questions and complaints
• Support the internal communication from Pepsi team via Line open chat
• Review the users point collection and redemption
• Proceed with point collection for non-app users
• Cooperate with suppliers for reward purchase
• Cooperate with customers on reward delivery processes
• Keeping track of quantity and delivery times
• Resolving any arising problems or complaints
• Cooperate with courier companies if any unsuccessful delivery issues occur
• Responsible for reporting/generating data on a regularly scheduled and ad hoc basis as requested by colleagues and other partners

Who You Are:

• 1 year of experience in customer service/ project coordination/ direct response environment
• Computer literacy
• Exceptional written and verbal communication planning skills
• Excellent attention to detail and strong organization
• Ability to analyze information and make decisions
• Teamwork and interpersonal skills. Trustworthy and dependable
• Strong analytical and client management skills

• Experience as a project coordinator
• English communication skills

• Fluent Thai
• At least Pre-intermediate English

At MGID we thrive on innovation collaboration and a passion for AdTech. Our culture is built on openness transparency and a shared drive for excellence. We empower our teams to take bold steps embrace challenges and grow together in a dynamic people-first environment. Here your ideas matter your contributions are valued and your potential has no limits. Join us and shape the future of digital advertising!