Professional, Food and Beverage

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Catering Lead

Operational Compliance

Ensure timely setup replenishment and breakdown of food and refreshment service stations including vending machines across assigned locations

Liaise with catering teams and vendors to confirm daily menus special dietary needs and service quantities including tastings and meal order placements.

Monitor presentation cleanliness and service flow during meal times.

Vendor & Stakeholder Communication

Act as the primary on-site and cluster liaison between vendor teams and client stakeholders.

Answer employee queries in-person and online via ticketing and company communication tools.

Escalate service issues or disruptions to the Vendor Account Manager and/or Client FTE Manager promptly.

Participate in daily or weekly check-ins with vendor operations leads and address feedback service gaps and opportunities.

Provide solutions and ideas to enhance engagement and meal variation for employees.

Customer Experience & Engagement

Serve as a point of contact for employees with questions about food service offerings.

Support communication of menu details allergens and changes through signage or digital systems.

Collect informal feedback and report common trends to FTE management and vendor leads.

Monitor of vending machine consumption trend and updating of planogram of vending machine ensuring user satisfaction

Budget Compliance & Standards

Administer App delivery platform access controls for employees across assigned locations

Support adherence to food safety sanitation and health code standards by implementing company standards

Complete assigned checklists (e.g. daily temperature logs cleaning schedules).

Ensure the service area is compliant with local and client-specific guidelines.

Monitor weightage wastage data accuracy.

Monitor and record all related expenses.

Manages food and beverage supplies in compliance with company processes.

Follows food safety compliance processes and mitigates and prevents issues.

Reporting & Documentation

Maintain basic service records (e.g. headcounts food waste tracking incident logs).

Support client reporting requirements on KPIs guest counts and service quality where applicable.

Minimum of four years of relevant experience in office operations within the Food and Beverage industry. A background in hospitality or business is preferred.

Demonstrated strong organizational abilities proficiency in multi-tasking and the capacity to prioritize tasks effectively in a busy and dynamic work environment. Willingness to embrace challenges along with excellent verbal and written communication skills.

Capacity to maintain high energy levels in a fast-paced setting with a keen attention to detail. Possesses strong analytical problem-solving and financial skills.

Outstanding interpersonal skills a good sense of teamwork and the ability to collaborate effectively with a diverse group of individuals across various job functions.

Upholds principles is adaptable resourceful and has a positive mindset towards customer service.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.