IT Service Delivery

At JBT Marel what we do matters we know that the contribution of our employees leads to the success of our business.

Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.

Our values show who we are at our best. As we Create with Collaboration Serve with Integrity Grow with Excellence and Advance with Innovation.

Responsibilities:

• Act as a primary point of contact for IT service delivery inquiries and issues. Respond to and resolve IT support requests from employees via ticketing system phone email or in-person. Escalating issues to level 2 or level 3 support as required and follow up until resolution.
• Diagnose and troubleshoot hardware and software issues including desktops laptops printers mobile phone and other peripherals. Install configure and maintain computer systems and applications.
• Maintain accurate records of support requests and solutions in the ticketing system. Contribute to the creation and maintenance of IT documentation and knowledge base articles. Report recurring issues and provide recommendations for improvements.
• Maintain an accurate inventory of IT assets including hardware and software. Track and manage the lifecycle of IT assets from acquisition to disposal.
• Provide guidance and training to users on IT systems applications and best practices for IT security and data protection.
• Collaborate with external vendors for IT-related procurement and service agreements. Ensure timely delivery and installation of IT equipment and services.
• Collaborate with regional IT team members and global IT team. Engage in exciting new IT projects aimed at transforming our current IT environment that will include workplace M365 and IT infrastructure.
• Work closely with other departments to support IT-related activities such as purchasing budgeting etc. and ensure IT alignment with business needs.
• Participate in assigned projects as required.

Requirements:

• Bachelors degree in Information Technology Computer Science or a related field.
• Minimum of 5 years of experience in IT and Application support with a multinational organization.
• Extensive knowledge of PC hardware installation repair testing and troubleshooting.
• Extensive knowledge of Microsoft software including Windows operating systems and Microsoft Office Suite.
• Basic knowledge of server administration cloud computing and networking.
• Basic knowledge of cybersecurity.
• Familiarity with ITIL or other IT service management frameworks.
• Excellent communication and problem-solving skills.
• Proficiency in English including speaking writing and reading. Ability to work in a global environment.
• Ability to work independently and as part of a team.

Why Work At JBT Marel

We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work at home and in your community.

We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects.

We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth!

Commitment to Diversity:

Diversity Equity Inclusion and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful focused and sustained effort to work towards our DEIB goals is not just a principled choice but also a business imperative.

Equal Opportunity Employment
JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race color religion national origin sex sexual orientation gender identity age disability veteran status citizenship or any other characteristic protected by applicable federal state or local laws. At JBT Marel we apply this policy to all our employment practices including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation benefits and training. We make hiring decisions based solely on qualifications merit and business needs at the time.