Infrastructure Support Technician

Required Skills:

3 years of experience in AV IT infrastructure or EUC support Hands-on audiovisual troubleshooting and break/fix support Meeting room and video conferencing support including Microsoft Teams Experience supporting microphones speakers displays and projectors AV system setup equipment replacement and configuration Onsite event and meeting support Basic networking knowledge Basic structured cabling and infrastructure smart hands skills Laptop desktop and end-user device support Knowledge of Crestron Extron Biamp Dante Logitech Poly or Cisco AV/conferencing technologies Coordination with remote support teams vendors and client stakeholders Ticket updates and onsite visit reporting Good English communication skills Customer-facing professionalism and service orientation Ability to work independently at client locations Availability for on-call and dispatch-based onsite assignments Ability to work in Bangkok Thailand Flexibility to work variable hours based on client support requests Accurate documentation of work performed and time spent