IND Operation Manager

The Operations Manager is responsible for planning managing and optimizing all operational activities related to industrial inspection testing and certification services. This role ensures delivery of high-quality services to clients in oil & gas power infrastructure and manufacturing sectors while maintaining full compliance with Bureau Veritas standards and applicable international regulations (e.g. ISO/IEC 17020 ISO 9001).

The position plays a critical role in achieving operational efficiency profitability and customer satisfaction while leading multidisciplinary teams across multiple project sites.

2.1 Operational Management

• • Manage day-to-day operations of inspection and industrial service projects (onshore & offshore).
  • Plan and allocate resources (inspectors engineers equipment) to ensure efficient project execution.
  • Monitor project performance (cost schedule quality) and ensure timely delivery.
  • Oversee mobilization and demobilization of manpower across multiple locations including international assignments.
  • Ensure adherence to contractual requirements and client specifications.

2.2 Technical & Compliance Oversight

• • Ensure all inspection and certification activities comply with:
    • ISO/IEC 17020 requirements
    • Relevant codes and standards (API ASME AWS IEC DOT etc.)
    • Local regulatory requirements (e.g. DIW / DOEB Thailand)
  • Review and approve inspection procedures ITPs and technical reports.
  • Maintain high technical integrity and consistency across all projects.
  • Support accreditation audits and internal quality audits (ISO9000 and ISO 17020)

2.3 Team Leadership & Development

• • Lead supervise and develop a team of:
    • Inspection Engineers
    • NDT Personnel
    • Project Coordinators
    • Field Inspectors
  • Conduct performance management coaching and training programs.
  • Ensure competency and certification of personnel (e.g. ASNT PCN lifting certification).
  • Promote a strong culture of safety quality and ethical behavior.

2.4 Business & Client Management

• • Act as the main operational focal point for key clients.
  • Support business development by:
    • Reviewing technical proposals
    • Providing operational costing inputs
    • Participating in client meetings and tender clarifications
  • Maintain strong client relationships and ensure high customer satisfaction.
  • Handle client feedback complaints and corrective actions effectively.

2.5 Financial & Performance Management

• • Monitor operational budgets revenue and margins.
  • Optimize resource utilization to improve profitability.
  • Track KPIs such as:
    • Utilization rate
    • Project margin
    • On-time delivery
    • Client satisfaction
  • Identify cost-saving opportunities and operational improvements.

2.6 Health Safety and Environment (HSE)

• • Ensure strict implementation of Bureau Veritas HSE policies.
  • Promote zero-incident culture across all operations.
  • Ensure risk assessments toolbox talks safety walk and safety procedures are properly executed.
  • Investigate incidents and implement corrective/preventive actions.

Education

• • Bachelors Degree in Engineering (Mechanical Industrial Civil or related field).
  • Masters degree is an advantage.

Experience

• • Minimum 1015 years of experience in industrial inspection oil & gas power or related sector.
  • At least 5 years in a managerial/leadership role.
  • Strong experience in:
    • Third-party inspection services
    • NDT operations
    • Lifting inspection / fabrication QA/QC
    • EPC project environments

Technical Competencies

• • Strong knowledge of:
    • ISO/IEC 17020
    • International standards (API ASME IEC ISO)
  • Familiarity with accreditation bodies and regulatory frameworks.
  • Experience with offshore and onshore project execution.

Leadership & Soft Skills

• • Strong leadership and team management skills.
  • Excellent communication and client-facing abilities.
  • Strategic thinking with strong problem-solving capability.
  • Ability to manage multiple projects simultaneously under pressure.

Language

• • Fluent in English (written and spoken).
  • Thai language proficiency is required.

• Project delivery (time cost quality)
• Resource utilization rate
• Client satisfaction score
• Revenue and profit margin
• HSE performance (zero incidents)
• Compliance with ISO/IEC 17020 and audit results

• Reports to: Industrial Services Manager
• Direct reports: Project Managers Senior Inspectors Coordinators Branch Manager

• Office-based with frequent travel to:
  • • Fabrication yards
    • Client and BV sites (Thailand & abroad)