I2C DS Collection & Dispute Sr Analyst

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DePuy Synthes is recruiting for a I2C DS Collection & Dispute Sr Analyst located in Bangkok Thailand.

ITC Collections & Dispute Management Sr Analyst - is responsible for end-to-end ownership of customer collections and dispute management activities within the Invoice-to-Cash (I2C) process supporting Johnson & Johnson Global Services Finance. This role supports high-risk high-value customer portfolios and ensures timely cash collection accurate dispute resolution and compliance with internal controls and service level commitments.

Key Responsibilities:

Collections & Accounts Receivable Management

• Manage customer collections and open receivables through proactive follow-ups customer engagement negotiation and dispute resolution techniques

• Drive desired customer payment behavior to maximize cash flow and improve Days Sales Outstanding (DSO)

• Monitor collection performance and KPIs against Service Level Agreements (SLAs)

• Perform AR forecasting trend analysis and root cause analysis on payment behavior

• Manage Sales Order Releasing activities within defined authority limits

Dispute Management

• Own end-to-end dispute management for assigned key accounts from investigation and root cause analysis to resolution and financial adjustments.

• Serve as a Senior Dispute Analyst Subject Matter Expert (SME) for complex high-value or high-risk disputes.

• Manage non-disputed credit transactions and revenue reconciliation activities.

• Provide guidance and escalation support for complex customer and internal issues to expedite resolution.

• Participate in or support customer negotiations to resolve disputes and improve payment outcomes.

• Identify and execute process improvement opportunities utilize technology tools and support audit readiness and audit requests.

Collaboration & Stakeholder Engagement

• Partner closely with Customer Service Sales Supply Chain Deliver Revenue and Finance teams.

• Act as a trusted advisor to internal stakeholders on collection dispute and revenue-related matters.

• Support management with ad-hoc analysis reporting and special projects as required.

Qualifications:

Education:

• A minimum of a bachelors level degree or equivalent is required preferably in accounting finance or related business discipline.

• CPA CMA MBA and/or other financial certifications is preferred

Experience and Skills Required:

• 2-4 years of relevant work experience

• Has an End-to-end Invoice to Cash process experience (Cash Applications Credit Management Collections/Dispute Management) with extensive expertise in the latter (Collections/Dispute Management) and preferably in the same Industry as J&J Healthcare/Pharma Preferred.

• Strong customer engagement skills (including ability to manage difficult customers) for both internal and external stakeholders.

• Basic Negotiation skills

• Analytical and problem solver

Required Knowledge Skills and Abilities:

(Include any required computer skills certifications licenses languages etc.)

1. Fluent in English for communication for both oral and written

2. Technology proficiency in Microsoft Office and ERP

3. Excellent communication skills with the ability to collaborate with a variety of stakeholders.

4. Teamwork spirit and can work under pressure

Preferred Knowledge Skills and Abilities:

(Include any required computer skills certifications licenses languages etc.)

1. Knowledge of SAP systems

2. Foreign language capability is a plus

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin or protected veteran status and will not be discriminated against on the basis of disability.

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months subject to legal requirements including consultation with works councils and other employee representative bodies as may be required regulatory approvals and other customary conditions and approvals. Should you accept this position it is anticipated that following conclusion of the transaction you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes programs policies and benefit that case details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

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