Enter a job title or keyword

Helpdesk NOC Operator

Cushman & Wakefield

Job Location:

Bangkok - Thailand

Monthly Salary: Not provided by the employer

Posted: 7 August 2026 (16 hours ago)

Application Deadline: 4 November 2026

Vacancies: 1 Vacancy

Job Summary

Job Title

Helpdesk / NOC Operator

Job Description Summary

Serve as the main coordination point for all service requests incidents and operations at the data centre. Manage the ticketing system triage issues track SLAs and support communication with tenants.

Job Description

About the role:

Receive log prioritise and assign incidents service requests and change requests via the ticketing system (phone email portal auto-alerts).
Monitor BMS/EPMS alarms and ensure critical alerts generate tickets within 60 seconds.
Classify incidents by severity (Sev 14) and route to the right team.
Track SLA timelines (acknowledgement response resolution) and escalate risks early.
Update the tenant portal with ticket status actions and resolutions.
Coordinate communication between site teams clients and tenants.
Support daily weekly and monthly operational reporting.
Maintain the CMMS work order register and ensure accurate closure of tasks.
Assist with visitor access contractor coordination and admin support.
Ensure all communication follows data privacy and confidentiality rules.

About You:

At least 3 years experience in a service desk or NOC (IT data centre or critical environment).
Knowledge of ITIL / ISO 20000 practices.
Experience with CMMS AMS or BMS/EPMS systems.
Strong communication skills and ability to stay calm under pressure.
Detail-oriented with accurate record-keeping.
Fluent in English (written and spoken).