Guest Relations Officer Russian Speaking
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Job Summary
As a Guest Relations Officer you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand and as such you will need to anticipate guest needs and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs ensuring their delight with their experience.
Qualifications :
- College degree in hotel management or related field
- Fluency in Russian and English 13 years of luxury hospitality experience and proficiency in hotel management software (e.g. Opera)
- Previous 2Â to 3 years in a customer-facing hospitality role (e.g. Front Desk Reception or Guest Services) ideally in a 5-star resort setting
- Excellent communication skills
- Proficient in English both written and spoken
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Remote Work :
No
Employment Type :
Full-time
About Company
In the sustainable food sector, we work with large food companies, providing them with professional consulting services to help them add sustainable food to their supply chains, thereby improving food safety and food quality, and improving animal welfare. Our partners include leading ... View more
