Guest Relations Officer Chinese Speaking

• Welcome guests on arrival register and issue room keys according to departmental standards and procedures.
• Ensure that members consistently receive all benefits and repeat guests and other VIPs receive special recognition and service. 
• Liaise closely with other relevant departments to ensure that guests requests and needs are met.
• Update and maintain repeat guest history system.
• Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue.
• Handle guests complaints and comments tactfully and efficiently.
• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed.

Qualifications :

• Tertiary education in Hospitality Management or related disciplines
• Able to work independently and handle shift duties
• Good command of spoken English and Mandarin
• Minimum 2 years of relevant experience
• Able to multi-task and work under pressure in the busy operations
• The ability to work well in a team environment
• Driven dynamic and energetic

Remote Work :

No

Employment Type :

Full-time