Guest Experience Agent FMX

We are seeking a warm professional and service-oriented Guest Experience Agent to join our lifestyle resort team. This role is the first point of contact for our guests ensuring that every interaction reflects the resorts vibrant and personalized hospitality style. The Guest Experience Agent will handle guest arrivals departures inquiries and special requests creating memorable experiences that align with the resorts lifestyle concept. 

• Welcome guests with genuine warmth and professionalism. 

• Assist with check-in check-out and reservation processes. 

• Provide accurate information about resort facilities services and local attractions. 

• Handle guest inquiries requests and complaints promptly and effectively.  

• Anticipate guest needs and personalize service to exceed expectations. 

• Coordinate with other departments to ensure seamless guest experiences. 

• Promote resort activities dining options and wellness programs. 

• Support VIP and special occasion arrangements. Operational Excellence 

• Maintain accurate guest records. 

• Ensure compliance with resort policies and service standards. 

• Uphold confidentiality and security of guest information. 

• Monitor lobby and reception areas to maintain a welcoming atmosphere. 

• Work closely with Front Office Concierge Housekeeping and Food & Beverage teams. 

• Support colleagues in delivering consistent high-quality service. 

Qualifications :

• Previous experience in guest services front office or hospitality roles preferred. 

• Strong communication skills in English.

• Excellent interpersonal skills with a passion for guest satisfaction. 

• Ability to multitask and remain calm under pressure. 

• Familiarity with hotel property management systems is a plus. 

• Professional appearance and positive attitude. 

Remote Work :

No

Employment Type :

Full-time