Global Service Supporter

About Us

Veralto

Veralto launched in October 2023 as a $5 billion global leader in essential technologies with a bold vision for creating an enduring positive impact for the world. Our opening companiesare building on a long-standing legacy of success innovation and deep customer trust as they work to create a safer cleaner more vibrant future. Veralto is headquartered in Waltham Massachusetts with 13 operating companies and 300 locations worldwide. Our global team of 16000 associates is committed to making an enduring positive impact on the world united by a powerful purpose. Safeguarding theWorlds Most Vital Resources

Verlatos Water Quality Companies Hach Chemtreat Trojan Technologies OTT Hydromet Sea-Bird Scientific McCrometer XOS & Aquatic Informatics- helps to manage treat purity & protect the global water supply from municipal & wastewater treatment facilities to lakes rivers watersheds and oceans

Our Product Identification companies Videojet Esko X-rite Linx and Pantone help package and protect the worlds food medicine and essentials by tracing and authenticating billions of goods that travel the global supply chain daily.

Please login to our site - QUALITY PLATFORM

Water Quality (WQ) Platform is part of the Environmental & Applied Solutions reporting segment and is a global leader in water quality analysis and treatment providing instrumentation and disinfection systems to help analyze and manage the quality of ultra-pure water portable water wastewater groundwater and ocean water in residential commercial industrial and natural resource applications. Our water quality business provides products under a variety of brands including Hach Trojan Technologies McCrometer and ChemTreat. WQ Asia has sales offices in India Australia New Zealand Singapore South Korea Thailand Malaysia Indonesia Vietnam and the Philippines.

About Role

ROLE DESCRIPTION

Global Service Supporter where youll act as a key technical expert supporting regional service teams across Asia. Youll handle complex product issues collaborate with global engineering teams and drive faster problem resolution to ensure excellent customer support. This role is ideal for someone who enjoys troubleshooting working across global teams and continuously improving service operations.

• Deliver advanced technical support for escalated issues from regional support teams.

• Troubleshoot and resolve complex technical challenges related to company products and services.

• Collaborate with engineering product management and customer service teams to drive resolution of customer issues.

• Document technical solutions and share best practices to enhance knowledge transfer across support teams.

• Oversee and optimize the Global Service Support process to ensure timely and effective case resolution.

• Contribute to the development and refinement of support procedures to improve operational efficiency and customer satisfaction.

• Stay current with product updates service offerings and industry developments.

What We Are Looking For (Skills & Qualifications)

• Bachelors degree in Computer Science Information Technology or a related technical field such as Electrical / Electronics Engineering / Instrumentation & Control.

• Minimum of 5 years of experience in technical support or a similar role.

• Solid understanding of the companys products services and underlying technologies.

• Strong analytical and problem-solving skills with a solution-oriented mindset.

• Proven ability to work both independently and collaboratively in a team environment.

• Excellent verbal and written communication skills.

• Experience with support ticketing systems and customer relationship management (CRM) tools.

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced setting.

• Flexibility to work varied hours and participate in an on-call rotation as required.

• Professional fluency in both Thai and English (written and spoken) is required

Preferred Qualification:

• Experience working in a global technical support environment.

• Familiarity with industry-standard support methodologies and best practices.

• Relevant certifications in applicable technologies or products.

• Occasional travel may be required for training sessions or cross-site collaboration.

• Participation in an on-call rotation is expected to provide support outside of standard business hours.

• Mentor and support regional support teams to strengthen their technical capabilities and service delivery.

Whats In It for You

• You will play an integral part in shaping the OpCo and the whole platforms business in Asia one of the strongest and highly visible regions with many untapped opportunities

• You will work with a team where the goal is to create an environment of continuous improvement wellness and open honest two-way communication

DIVERSITY & INCLUSION : At Veralto we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a pageDiversity and Inclusion is a top priority for the company and it ties deeply to each of our core values. Veralto and all Veralto Companies are equal opportunity employers that evaluate applicants without regard to race color national origin religion sex age marital status disability veteran status sexual orientation gender identity or other characteristics protected by law.

At Veralto we value diversity and the existence of similarities and differences both visible and not found in our workforce workplace and throughout the markets we serve. Our associates customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies in any form without a valid signed search agreement in place for the specific position approved by Talent Acquisition will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.